Raza Malik

Experience

• 

  Paramount Fine Foods

  Jan 2017 - May 2017

  Cashier Customer Service

  • Utilized computer technology to manage high call volumes• Answered customer inquiries, ensured customer satisfaction, and guided customers throughout the station• Worked with administration, forwarded requests and unresolved issues to the designated resource by communicating andcoordinating with internal departments• Keep records for customer interactions and transactions, recording details of inquiries, complaints, and comments, as well asactions taken

• 

  7 11

  May 2017 - Oct 2017

  Customer Service Representative

  • Greeted customers and visitors and provided them with information and advice on who to meet within the organization,depending on their specific requirements• Responded to inquiries over the telephone and transferred calls and relayed messages to intended recipients• Supports Team Manager and performs management duties when the management is absent or out of office• Generates detailed reports about team performance, and deadlines• Quickly adapt to the changes in company’s policies and procedures Show less

• 

  Rogers Communications

  Jan 2018 - Oct 2018

  Sales Associate
• 

  OSL Retail Services

  Jan 2019 - Mar 2019

  Sales Specialist
• 

  Best Buy

  Sept 2019 - Jun 2021

  • Greeted customers and visitors and provided them with information and advice on who to meet within the organization,depending on their specific requirements• Responded to inquiries over the telephone and transferred calls and relayed messages to intended recipients• Supports Team Manager and performs management duties when the management is absent or out of office• Generates detailed reports about team performance, and deadlines• Quickly adapt to the changes in company’s policies and procedures, especially during COVID 19 Show less

  • Senior Microsoft Consultant

    Feb 2021 - Jun 2021

  • Connected Solutions Advisor

    Oct 2020 - Feb 2021

  • Connected solutions specialist

    Sept 2019 - Sept 2020
• 

  Malik Enterprises

  Apr 2021 - now

  Managing Director

  •Manage sales for over 30 retail stores, including developing and implementing sales strategies and managing relationships with suppliers•Oversee all accounting and financial aspects of the company, including budgeting, forecasting, and financial reporting• Collaborate with store owners and managers to identify new opportunities for growth and expansion• Maintain strong relationships with suppliers, negotiating favorable pricing and terms to maximize profitability