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Jordan Christensen

Jordan Christensen

Sales Associate, IT, Customer Service

Followers of Jordan Christensen806 followers
location of Jordan ChristensenMidlothian, Virginia, United States

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  • Timeline

  • About me

    Emergency Communications Officer at Richmond City Department of Emergency Communications

  • Education

    • Coding Dojo

      2017 - 2017
      Web Development Full Stack Web Development

      Coding Dojo is an immersive web development boot camp specialized in full stack teaching that trains students to be highly competitive in the latest technologies and equips them with the skills to quickly and efficiently learn budding technologies for an ever-evolving industry.

    • Brigham Young University - Idaho

      2011 - 2013
      Bachelor of Science (BS) Communication and Media Studies

      Activities and Societies: • Developed design skills and garnered experience in the Adobe suite of design tools • Instructed in advertising principles, statistical analysis, and interpersonal and organizational communication

  • Experience

    • Ensign Books

      Jan 2004 - Dec 2010
      Sales Associate, IT, Customer Service

      Handled customer service issues, made sales, on-call computer troubleshooter, and was top salesperson among 20 other salespeople for five out of seven years of employment.

    • BYU-Idaho

      Jan 2011 - May 2012
      Sales Professional

    • BYU-Idaho

      Sept 2012 - Dec 2012
      Teaching Assistant for Professional Presentations in Communication Department

      • Critiqued student presentations and helped improve their understanding of presentation concepts through the demonstration of strong communication skills and presentation experience

    • Renewable Tech Ventures

      Apr 2013 - Jul 2013
      Junior Research Analyst

      • Conducted market research by managing two teams of researchers• Collected and analyzed data then reported deliverables and recommendations uncovering valuable information to help clients improve their marketing strategies

    • Tueller Counseling Services

      Nov 2013 - Sept 2014
      Community-Based Rehabilitation Specialist

      • Taught teens and pre-teens how to improve their behavior by using problem-solving, negotiation, interpersonal and teaching abilities

    • Corporation of the Presiding Bishop

      Feb 2019 - now

      • Self-started a new employee feedback program accepted by the managing director • Simplified complex processes by creating training materials to improve agents’ knowledge and to help customers understand new software and policies• Coached over 30 new agents and critiqued agents’ calls• Earned over 98% customer service satisfaction scores each month by effectively explaining processes and quickly resolving complex issues

      • CSR III

        Sept 2014 - now

      • Global Support Tech Generalist

        Feb 2019 - Jun 2019

    • Richmond City Department of Emergency Communications

      Sept 2019 - now
      Emergency Communications Officer

  • Licenses & Certifications

  • Volunteer Experience

    • Missionary

      Issued by The Church of Jesus Christ of Latter-day Saints on Sept 2001
      The Church of Jesus Christ of Latter-day SaintsAssociated with Jordan Christensen