Vincent Petersen

Experience

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  Food Branding Agency

  Sept 2021 - Nov 2022

  Customer Service Leader in Food Branding Agency

  Responsibilities:1. Team Leadership: I am responsible for leading a team of customer service representatives, providing direction, setting performance goals, and conducting regular performance evaluations. I ensure my team is adequately trained and equipped to handle customer inquiries and complaints efficiently.2. Customer Issue Resolution: I handle complex or escalated customer issues, resolving them in a timely and satisfactory manner. This may involve researching and analyzing problems, coordinating with other departments or teams, and providing effective solutions to meet customer needs.3. Quality Assurance: I monitor and evaluate the quality of customer interactions, including phone calls, emails, chats, or other communication channels. I provide feedback and coaching to my team to continuously improve their service skills and maintain high-quality service standards.4. Team Development: I mentor and develop my team members, providing ongoing coaching, training, and guidance to enhance their skills and performance. I identify areas for improvement and implement strategies to optimize team performance and productivity.5. Reporting and Analysis: I generate and analyze reports related to customer service metrics, such as response time, resolution rate, customer satisfaction, and team performance. I use these insights to identify trends, make data-driven decisions, and implement strategies to enhance customer satisfaction and team efficiency.6. Relationship Management: I build positive relationships with customers, internal stakeholders, and other teams to facilitate effective communication and collaboration. I liaise between my team and other departments to resolve issues, provide feedback, and ensure alignment on customer service goals and objectives. Show less

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  Alim Diesel

  Dec 2022 - Mar 2023

  Head of Warehouse - Excavators & Heavy Car Equipment

  Responsibilities:1. Warehouse Management: I'm the commander who oversees the daily operations of the warehouse, from managing inventory and overseeing receiving and shipping processes to optimizing layout and organization for maximum efficiency.2. Team Leadership: I'm the leader of the warehouse crew, guiding and motivating the team to perform at their best. I train, coach, and support my team to ensure they have the right tools and knowledge to carry out their tasks. Together, we're an unstoppable force that gets things done!3. Process Improvement: I'm the efficiency guru who is always on the lookout for ways to streamline processes and eliminate bottlenecks. I'm constantly tinkering with processes and implementing best practices to optimize workflows, reduce errors, and improve overall warehouse performance.4. Quality Control: I'm the eagle-eyed inspector who ensures that all products meet quality standards before they leave the warehouse. I conduct regular checks, implement quality control procedures, and work closely with suppliers and other departments to ensure that only the best products make it to our customers.5. Inventory Management: I'm the inventory wizard who manages stock levels, conducts regular audits, and ensures accurate inventory records. I use my keen eye for detail to spot discrepancies and implement strategies to prevent stockouts or overstocks.6. Safety and Compliance: I'm the safety champion who ensures that all safety regulations and compliance standards are met in the warehouse. I conduct safety trainings, implement safety protocols, and ensure that all equipment and facilities are well-maintained and up to code.7. Problem-solving: I'm the troubleshooter who handles any hiccups or challenges that arise in the warehouse. From unexpected delays to last-minute changes, I keep calm and find solutions to keep the warehouse running smoothly. Show less

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  Komunitas VA Sumut

  Feb 2023 - Dec 2024

  Virtual Assistant

  Teaching Virtual Assistant, Project Management, Digital Marketing, Social Media Management for more than 50 students

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  Akasia Beauty

  Apr 2023 - Jun 2023

  Digital Marketing and E-Commerce Analyst

  I created this for my Digital Marketing Skill Application that I got from MySkill.Basically what I do in a day is:1. Develop and execute comprehensive digital marketing strategies to drive online traffic, engagement, and sales.2. Manage and optimize the e-commerce platforms, ensuring a seamless user experience and maximizing conversion rates.3. Checking Quality Products and making sure the Delivery Time is scheduled well.4. Respond to customer inquiries, reviews, and feedback on digital platforms, maintaining a positive online reputation and fostering customer loyalty.5. Packing and Delivering Packages to the Delivery Services.Within 3 months of operation, I managed to sell 150+ products by using Top Ads and other E-commerce Ads.I hiatus my business because I lost a supplier. If anyone is interested in creating a Digital Business or Having a Problem handling E-commerce and online platforms, feel free to Contact Me! Show less

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  Upwork, Fiverr, PeoplePerHour

  May 2023 - Mar 2025

  Virtual Assistant | Social Media Manager | Project Manager | Digital Marketing | Human Resources

  Project I have taken and Finished in Online Platform:1. Data Entry and Database Management.2. Market Research and Competitive Analysis.3. Email Organization, Marketing, Correspondent and Inbox Cleanup.4. Appointment Scheduling and Calendar Management5. Logo Design and Branding Collateral6. Social Media Strategy and Content Creation7. Virtual Event Planning and Coordination8. Notion Project Management Setup

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  Dimple Bindra

  Nov 2023 - Dec 2024

  Executive Assistant

  Responsibilities:1. Calendar Management: Efficiently organize and maintain daily schedules, including scheduling appointments, and coordinating meetings2. Email Correspondence: Manage and prioritize incoming emails, draft responses, and ensure timely follow-up on important messages.3. Social Media Engagement: Monitor and engage with social media channels, including responding to comments, sharing relevant content, and tracking analytics.4. Project Planning: Assist in planning and coordinating projects by creating timelines, assigning tasks, and monitoring progress to ensure timely completion.5. Meta Ads Management: Oversee the execution and optimization of meta ads campaigns, including creating ad copy, targeting the appropriate audience, and analyzing campaign performance.6. Creative Collaboration: Act as a proactive partner in brainstorming sessions, contributing ideas, facilitating discussions, and helping to generate innovative solutions to business challenges alongside the executive and team members.7. Document Preparation: Prepare and edit documents, presentations, and reports for the executive, ensuring accuracy and adherence to company standards.8. Expense Management: Track and reconcile expenses, process reimbursements, and maintain accurate records to support budget management and financial planning. Show less

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  My Study Village

  Dec 2024 - now

  Founder

  If you are a business owner, entrepreneur, coach, or executive, you need to read this! At My Study Village (MSV), we specialize in transforming your business dreams into reality with a splash of creativity and a whole lot of sass!Our services are designed to elevate your brand and boost your visibility in the digital landscape.We offer Digital Marketing Magic that makes your brand pop! From social media sorcery to SEO wizardry, we craft vibrant marketing strategies that resonate with your audience. Our Business Consulting Brilliance provides fresh perspectives, helping you navigate the choppy waters of entrepreneurship with style. We dive deep into your operations, identify growth opportunities, and ensure you’re always ahead of the curve.But wait, there’s more! If you are someone looking to work with business owners, entrepreneurs, coaches, or executives, you need to read this! Our coaching program connects you with the movers and shakers of the business world. Get ready to soak up knowledge from industry leaders who are not just experts but your cheerleaders, ready to help you tackle challenges and celebrate your wins.Our program offers Networking Opportunities to rub elbows with like-minded individuals who share your passion for growth. Plus, we provide Tailored Learning Experiences to meet your unique needs, whether through one-on-one sessions or group workshops.So, whether you’re ready to take your brand to the next level or eager to learn from the best, My Study Village is your go-to destination. Let’s make magic happen together! Show less

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  FPS Footprint Global

  Mar 2025 - Aug 2025

  Leading a $1.2M fundraising campaign in 45 days to support GGA’s EV showroom and green mobility expansion across Southeast Asia. I manage investor outreach, follow-ups, and closing using Apollo.io and LinkedIn as my core tools. My focus is on identifying high-potential leads, building real relationships, and converting interest into capital — fast, clear, and strategic Do you know the trend that goes "You and me and you and me and your friend Steve, dududududu Steve"? Yeah, you're right! I am the STEVE of all departments. So there is no need for further explanations. I need to understand everything and make sure everything goes well according to our Founder's plans. My first step into Green Gold Asia

  • Head of Fundraising

    Jun 2025 - Aug 2025

  • Chief Operational Officer

    Apr 2025 - Aug 2025

  • VA Director

    Mar 2025 - Apr 2025