Ashish Beck

Experience

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  TAFE - Tractors and Farm Equipment Limited

  Feb 2008 - Jul 2009

  Territory Sales Executive ( Tractor)

  Territory Executive, Jaipur, Rajasthan / Jabalpur, Madhya PradeshKey Purpose of Role:-Responsible for generating sales in the assigned territory, interacting with external partners like dealers, banks, government bodies, etc.; motivating & leading the sales teams in the dealerships & coordinating with the service setup to build customer satisfaction.Key Deliverables:-• Planning for Sales - Setting monthly/quarterly/yearly plans with dealers/ dealer salesmen according to Market and model mix.• Sales (deliveries and Retail) Volume achievement in his areas as per the plan.• Liaising with Financial Institutions like Banks/NBFCs/Govt. bodies etc. to aid the sales efforts.• Ensuring minimum retail cycle time for customers and no NPAs/overdue to the banks.• Enquiry review & monitoring to correctly identify & convert potential customers.• Govern and Execute the activity plan at his dealerships, its execution & monitoring, to create awareness in market.• Monitoring competition activity in his areas, passing on critical information to HQ.• Scouting for dealers as per the established criteria and best fit to market.• Evaluate the performance and identify areas of development for the Dealer Sales Person.• Plan deliveries as per the Red/Yellow tehsil and plan for more conversions.• Develop, Maintain, and Review systems and processes at the dealership level.• Ensure maintenance of Own funds of the dealer in the business. Show less

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  Honda Motorcycle & Scooter India Pvt. Ltd.

  Aug 2009 - Mar 2011

  Territory Service Executive (2W)

  Executive-Customer Service, Kolkata Aug ‘09 – Mar ‘11 (Assigned Area: North East & Part of Bihar, West Bengal)Key Responsibility Area:• Dealer Business Growth Profitability • Improve CSI Score• Parts Business• Product Quality• People Effectiveness

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  Bajaj Auto Ltd

  Mar 2011 - Dec 2011

  Area Service Manager - 2W

  Bajaj Auto Limited is an Indian two-wheeler and three-wheeler manufacturing company.Bajaj Auto LimitedArea Service Manager Mar’11 to Dec’11 (Assigned Area: Bihar & Jharkhand) Key Responsibility Area:• Handling territory as ASM.• Step up the customer experience.• Promoting Genuine Spares Sales.• Readiness for new products.• Tracking competitor activities and keeping abreast with the latest trends and requirements.• Promoting Sales by providing service support.• Product failure report and analysis to HO team.• Product performance feedback and competition benchmarking.• Meet the Business targets on Free Service redemption, Paid service share and Dealer & ASDs workshops revenue growth• Maintaining Service standards of Customer care and Vehicle care at Dealers, branches & ASDs across the territory.• Control on Warranty Claims• TPM Implementation at Dealerships and drive the Service agenda• Service network/ Capacity expansion as per DSS norms – Dealers & ASDs.• Implementing Service Quality Systems Show less

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  Hero MotoCorp

  Dec 2011 - Jun 2020

  Country Head -After Sales ( Service & Parts) Bangladesh and MyanmarBangladesh contributes to >50 % of Two Wheeler Volume for Hero MotoCorp Ltd and is the biggest export market for Indian 2 Wheeler Industry at $ 277 Million in FY 18 1. Manage Spare Parts Business to increase - Parts Revenue and to achieve business goals- Guiding distributor for Parts Management such as Inventory Control, Distribution, & Retail Pricing- Responsible for overall growth of Spare Part Business2. Develop Service & Spare Parts Network to increase customer reach and enhance business- Defining Network Guidelines with respect to Market.- New Market Establishment with planning of Signature Set up, Assembly Line, Learning Centre & Spare part Warehouse.3. Ensure & Monitor Customer Retention at workshop thru service reporting - to increase dealer's profitability- Analyze service demand & revenue forecast as per market potential- Define, Monitor & Improve Customer Satisfaction Index- Analyzing Capacity Utilization & Expansion Planning- Regular Business Review with Distributor Team4. Manage Technical Reports, KD & Warranty to ensure better product quality & customer satisfaction5. Organize Service & Parts Promotional Activities to achieve business goals6. Manpower Development & Training to ensure better service support Show less After Sales ManagerManaging the service network of the company across a territory and expanding it to increase service reach Service systems implementation activities. Network expansion and up gradation. Customer care system at dealership Technical training of dealers manpower Ensuring process and standard operating procedures as per the service policy. Implementation of policies and standards as per the service policy guidelines Redressal of customer complaints in stipulated time. Improvement of service reporting at workshop in the territory. Increasing the Parts business in the territory. Network expansion to penetrate into the rural market and reach to the customers door steps Product feedback in terms of technical reports. Service promotional activities to increase service reporting’s in the workshops Safety promotional activities to increase awareness on road safety. Competition and market feedback. Warranty and Free service submission and settlement. Show less

  • Country Head (2W - After Sales & Part Business )- Bangladesh and Myanmar, Global Business

    Sept 2017 - Jun 2020

  • Manager - 2W After Sales Service & Parts Business

    Dec 2011 - Sept 2017
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  TVS Motor Company

  Jun 2020 - May 2022

  Country Head ( 2W & 3W After Sales & Parts Business) - East Africa (International Business)

  TVS Motor Company is the third largest 2-wheeler company in India with a revenue of over ₹18,217 crore (over US$2.9 billion). It has an annual sale of more than 3 million units and an annual capacity of over 4.95 million vehicles. TVS Motor is also the 2nd largest exporter in India with exports to over 60 Countries.Position: - Country Head Service & Parts - Overseas (African Countries)Purpose of my Role:Achieve customer satisfaction by ensuring the availability of service and spare parts to all customers. Establish TVSM standards and values for entire service network Show less

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  Greaves Electric Mobility

  May 2022 - May 2024

  National Head (B2C) - Service ( 2W & 3W - L5,L3)

  To build After Sales ecosystem for > 2.5 Lakhs EV customers sold by 440+ Dealer's and make Ampere the preferred brand across customer segments.Role Description: (Sections : Network Development, Field Operations, Warranty Support ,Customer Experience (CX), Customer Relationship Management (CRM), Technical & Training Support)• Work with leadership teams, lead and manage support teams, responsible for the overall direction and performance of the customer service team.• Ensure Customer Service readiness for all new product launches in Electric vehicles.• Oversees all aspects of people management within our customer service operations including recruitment, selection, training, performance management, coaching, and motivation.• Responsible for Budgeting warranty policy and warranty administration to achieve organizational Goals. • Responsible for cost management and ensuring that support costs are within plan and in alignment with our studio/product teams.• Meet/exceed customer satisfaction and Net Promoter Score goals. Analyse and report on customer satisfaction levels and NPS results as well as other key metrics/business drivers.• Work closely with our Quality Assurance, Engineering, and manufacturing operations to represent the voice of the player to drive product improvements.• Developing and achieving performance goals and objectives to meet and ultimately exceed customer expectations.Greaves Electric Mobility Private Limited (GEMPL), the electric mobility business of Greaves Cotton Limited (GCL), is a leading player in Electric Vehicle (E.V.) technology in India. With comprehensive support from GCL's E.V. ecosystem, GEMPL has been designing and manufacturing electric vehicles for over 13 years and has established a strong presence in the electric 2-wheeler and 3-wheeler segments. In the electric 2-wheeler segment, the 'Ampere' brand is a fast-growing e-scooter brand with a strong presence in both B2C and B2B segments. Show less

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  Acko

  May 2024 - now

  Director - Franchisee Success ( After Sales - Passenger Car - 4W)

  Key Purpose: ACKO Drive Service Centre (ADSC) - Passenger CarTo provide leadership, guidance, and support to COCO/ franchisees while steering the overall direction of the franchise system towards sustainable growth and profitability.ACKO Drive Service Centre (ADSC)https://www.youtube.com/watch?v=VhbbNYZRHEsWelcome to ACKO Drive Service Centre, where excellence meets convenience in car servicing and repairs ! Our newly launched facility is equipped with state-of-the-art equipments and infrastructure to cater to all your automotive needs. From routine servicing of your car to complex repairs, we ensure top-notch service using 100% authentic parts sourced directly from car makers.=====================================About ACKO Technology and Services Pvt Ltd.https://www.acko.com/ACKO Technology and Services Private Limited (“Acko'') is the parent company of ACKO General Insurance. Acko, founded in 2016 is a digital-first direct-to-consumer company that builds and operates technology and services platforms. Driven by a relentless focus on superlative customer experience and with its transformative technology, Acko helps create superior customer value propositions and more engaging experiences.Now that you know us a little better, explore our website, products and maybe get yourself a new age insurance. Show less