Carla Wendler

Experience

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  Paranaclinicas.com.br

  Aug 2001 - Sept 2005

  Internship Program at Marketing Department

  Internship Program at Marketing DepartmentResponsible for giving support to the executive-level & marketing staff; by managing all essentials tasks. Successfully coordinated and hosted clients and making all the travel arrangements and planning & organizing the executive meetings, conferences and events.Receptionist of X-Ray departmentMaintained an adequate inventory of office supplies. Prepared expenses and travel reports. Complied and analyzed data from monthly reports to prepare to the clients. Direct the general public to the appropriate staff member.In charge of scheduling and delivering the x-ray exams to the patients and doctors. Responsible for the documentation and all internal audits processes related to the documentation and x-ray department.Languages Show less

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  TIM Brasil

  Sept 2005 - Jun 2006

  Internship Program

  Responsible for maintain the general filing system and file all correspondence, to assist in the planning and preparation of meetings, conferences, maintain an adequate inventory of office supplies and all essentials tasks.

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  HSW do Brasil – Tecnologia & Informação Ltda

  Sept 2006 - Feb 2008

  Executive Assistant

  Responsible for all support to the executive-level staff; such as scheduling the meetings, travel arrangements and managing all essentials tasks.In charge of preparing all expenses and reports related to the executive’s travels. Successfully coordinated and hosted clients.

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  Berkeley Adult School

  Jun 2008 - Jun 2010

  Exchange Program - English as a Second Language

  English as a Second Language

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  Solvay

  Oct 2010 - Mar 2012

  Process Expert PL

  Acting as an Analyst at Solvay, my main activities were:- To be responsible for all Internal Communication.- Support in Recruitment & Selection processes.- To manage employee records and administrative support.- Contribute to create and translate HR documentation and procedures.- Support in expatriation and training processes.- Coordination of administrative activities, including employee travel (national and international).- To support planning, budgeting, and managing company events. Show less

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  Tesa Brasil

  May 2012 - May 2018

  Administrative Analyst PL

  Acting as an Analyst at Tesa, my main activities were:Recruitment and Selection Process, Training, Benefits Administration, Time Management, Internal Communications, and HR Policies & Procedures.Accounts Payable and Administrative tasks.Main accomplishmentsImplemented the Integration Program to all employees, as well as facilitate their knowledge about the company and training.Worked with senior management to create HR policies and procedures.Wrote employee manual covering issues including disciplinary procedures, code of conduct, policy, and benefits information.Implemented the Time Management in Curitiba’s office and Manaus Converting Center. Show less

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  Volvo Group

  Dec 2018 - now

  - Played a key role in shaping and led execution of CX strategy for SML South America based on customer experience maturity level following the best-in-class CX methodologies.- Led customer journey mapping and built Voice of Customer program, including creating customer personas and defining program deliverables.- Developing CX Governance with an E2E focus for SML South America- Development and application of CX training to all SML SA teams.- Designed all processes and service blueprints for the CX area.- Built a CX dashboard to support and ensuring alignment with overarching vision and goals for SML SA teams- Prepare materials, and presentations for meetings reporting the main results from the CX area. Show less Acting as an Administrative Assistant at Volvo, my main activities are:• Providing high-level administrative support and assistance to the VP of SML SA including calendar and appointment management.• Make necessary arrangements for internal and external meetings and events; including booking conference rooms, ordering refreshments and special audio/video equipment, and anticipating all necessary amenities.• Prepare documents, materials, and presentations for meetings; build, draft,t and format any required letters, reports, and other documents; take notes, record and distribute minutes or other records for meetings.• Coordinate travel arrangements, including but not limited to flights and accommodation following specific requirements of each trip (itineraries, airfare, car rental, hotel, etc).• Carefully complete, review and track expense reports for the VP of SML SA.• To obtain and manage any IT needs as well as other office/staff requirements.• Maintain office supplies and coordinate maintenance of office equipment, including the procurement process and service supplier management.• Perform data entry and filing tasks for accounts payable and purchase orders.• Organize staff and company events, managing budget available, sourcing location, and negotiating any requirements.• Handle confidential information, responding effectively to changing workloads and priorities.• Additional admin support as and when required.Main accomplishments:Implemented the Performance Room area for SML SA;Fully supported the VPS area during the CDC Curitiba Platinum Assessment in 2019.Supported the Internal Communication area during the replacement period;Implemented the SML SA Management Team SharePoint;Implemented new governance for SML SA using Microsoft Office 365. Show less

  • Customer Experience Analyst

    Apr 2024 - now

  • Customer Experience Assistant

    Aug 2022 - Apr 2024

  • Administrative Assistant

    Dec 2018 - Apr 2024