Alejandro Mendoza

Experience

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  Best Buy

  Jan 2013 - Jan 2014

  Sales associate computers
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  Fido Fitness

  Jul 2014 - Jan 2016

  Team Manager

  · Provided facility tours and educated clients on dog boarding, pet training and daycare services ∙ Delegated assignments to staff members and ensured they were done in a timely manner ∙ Trained new employees on policy and procedure

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  MTM call

  Jan 2016 - Apr 2017

  Sales Executive

  ∙ Worked on behalf of corporate clients which sell services via cold calling techniques ∙ Assessed client’s financial debt and presented loan forgiveness program options ∙ Wrote detailed and comprehensive scripts to be used by team of 10 callers ∙ Created client website content to increase visibility in the marketplace

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  Community Impact at Columbia University

  Jan 2017 - May 2017

  ESL Teacher Volunteer

  · Prepared lesson plans covering textbook and outside materials · Presented lessons in front of a class of 20 intermediate level English learners in Harlem · Engaged students one on one to give them help in specific areas· Taught self-efficacy concepts and environmental justice to students

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  The Legal Aid Society of NYC

  Sept 2017 - Jan 2018

  Intern

  ∙ Interviewed witnesses in criminal cases on behalf of defense attorneys · Canvassed businesses and apartment complexes for video surveillance and information · Assisted investigators in completing pending cases · Surveyed video footage for evidence and conducted background checks · Documented and submitted evidence and data received on an investigation for the attorney’s use · Served Subpoenas to businesses and law enforcement for surveillance and data

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  Dr. Shure orthodontist, DDS

  Jan 2018 - Nov 2018

  Assistant
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  Maxsip

  Nov 2018 - May 2023

  Customer Service Representative

  ∙ Troubleshooted voice-over-the-internet equipment used in business offices∙ Answered phone calls and provided customers technical assistance∙ Ensured accountability by documenting issues in a digital ticketing system∙ Escalated tickets to other departments when necessary∙ Onboarded customers and trained clients on how to use advanced features in their phone system∙ Processed the transference of phone numbers from one phone carrier to another, ensuring services were maintained∙ Reached out to customers for billing matters. Show less