John Policarpio

Experience

• 

  NEC Philippines, Inc.

  Jan 2007 - Jan 2009

  Presales Technical Support

  Trained clients on the use of newly acquired equipment ranging from NEC branded laptops toNEC telephone systems. Conducted numerous sales presentations to potential clients ranging from small Purchasing department groups of 3 up to the entire sales force of 20 people depending on the company. Collaborated with NEC sales team by providing PABX hardware proposals using MS Excelmodels for clients with a need for over 1,000 phone connections or for clients with serverneeds to support their planned network infrastructure. Show less

• 

  Mark's

  Nov 2009 - Mar 2014

  Customer Service Representative

  Conducted employee assessments. Highlighted individual strengths and encouragedemployees to improve areas that needed development. Provided excellent customer service to customers, explaining the benefits and innovations of Mark's products. Discuss with manager how to improve in-store processes such as our business accounts.

• 

  LBC Express, Inc.

  Jan 2010 - Jan 2014

  Sales Associate

  Set up the LBC system and then trained LBC money remittance agents on how to navigateand use the system to insert new clients or search existing ones, select the desired service,and input correct data into the various fields to complete the client request.Supported remittance agents via phone and remote access software (Team Viewer) or on-sitevisits to resolve technical issues with the LBC system.Booked and scheduled multiple cargo pickup requests in multiple locations across GTA andprovided money remittance service for customers using the LBC money remittance software. Show less

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  CP Office Solution Inc.

  Mar 2014 - Oct 2014

  Photo Copier Technician

  Trained clients on the functions of the Multi-Function Printer showing them how to navigate thecontrol panel, setting desired parameters and using various functions. Respond to client repair requests to troubleshoot and resolve Multi-Function Printers technical issues. Refurbished Multi-Function Printers to be leased or sold.

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  University Health Network

  Oct 2014 - Jul 2023

  Collaborate with subject matter experts to determine workflows included in the curriculum and content that requires to be condensed into an easy-to-follow guide.Create course curriculum materials such as lesson plans, slide decks, and support resources.Actively participate in working group sessions to understand possible impacts to learning materials and support documentation from workflow changes.Led a team of two Credentialed Trainers that helped in training delivery and support resources development.Use Jira to track issues, projects, and other deliverables.Provide technical support using ServiceNow Help Desk Solution to help resolve system and training environment issues.Review and analyze feedback to identify opportunities to improve training and support resources.Key AchievementsSuccessfully created and delivered end-user go-live training for the new Health Information System system.Successfully converted 10 instructor-led courses to elearning modules to help achieve the department's goal of training operations sustainability. Show less Deliver healthcare system training to a variety of clinical staff.Update existing learning materials based on policy or workflow changes.Create entries for the EPR eManual - an electronic support resource for end users.Collaborate with other departments to ensure existing training documentation is up-to-date.Review and analyze feedback to identify opportunities to improve training and support resources.Key AchievementsPart of the project team that designed and developed 3 major eLearning modules, including the Integrated Privacy and Cyber Security asynchronous course used in new-hire onboarding.Co-leading the education working group for Office 365 Proof of Concept for Phase 2 which is a cross-department initiative to test new features of Office 365 such as OneDrive and create support resources for the organization. Show less Actively maintain the department's email inbox by responding to training requests and inquiries.Update and maintain the department's training database by ensuring accurate learner information was documented, training sessions were scheduled appropriately, and educators were assigned.Coordinate with external parties such as other hospital departments to maintain data accuracy when required.Coordinate with a high volume of learners requiring specific and immediate training.Determine clinical applications training requirement for all UHN staff and coordinate training resources.Provided QA support for various training programs developed.Key AchievementsPart of the working group for the Office 365 project. Collaborated in the design and planning of materials. Created short, animated, informational and instructional videos for Office 365. Show less

  • Principal Educator

    Nov 2020 - Jul 2023

  • Education Specialist

    Oct 2016 - Nov 2020

  • Training Coordinator

    Oct 2014 - Oct 2016
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  Unity Health Toronto

  Jul 2023 - now

  EPR Applications Specialist

  Collaborate with Subject Matter Experts to implement system build requests pertaining to Epic's Hospital Coding and Abstracting HIM module.