Anita Nardin

Experience

• 

  TKC Teatro della Gioventù

  Nov 2014 - Mar 2015

  Receptionist and box office agent

  I have been employed by the Youth Theatre in Genoa (Italy) as receptionist and box office agent. My role involved maintaining relationships with clients, handling online and telephone bookings and assisting the audience during shows. Moreover I was responsible for the theatre’s daily bookkeeping and the training of junior box office agents.

• 

  EXPO Milano 2015

  Jun 2015 - Jul 2015

  Ambassador of my local territory

  Following a training course held to educate some young people about Tortona (my hometown) and its territory, I have been selected to represent my city and the territory nearby in the event EXPO 2015 in Milan. My job involves promoting the area explaining to tourists, both Italians and foreigners, what Tortona may offer both from a culinary perspective and an historical and cultural one, offering them itineraries custom-made depending on their interests and hobbies.

• 

  International School Srl - British Institutes

  Oct 2015 - Jan 2016

  Teacher and Office Manager

  I have been teaching English in individual courses targeted at children and adults. In addition I have been responsible for keeping relationships with potential clients and guide them towards the right learning solution according to their needs. Lastly I have been also taken care of the organization and the management of the courses.

• 

  Naissance Trading

  Feb 2016 - Jul 2019

  I was responsible for promoting the company and its values by managing all social media platforms (Facebook, Twitter, Instagram and Linkedin) for 5 different countries through the use of softwares (e.g. Hootsuite). My main tasks included creating and uploading new contents as per communications strategy, monitoring media coverage, writing press releases, coordinating internal communications and managing product launches. I worked as a translator in a company selling natural cosmetic products. My main tasks included translating information on the company's website and keeping it up to date and, occasionally, carrying out marketing and price research. Every day I was making sure that our customers were getting the best service through different sales platforms like Amazon and eBay.

  • Communication Assistant

    Jan 2018 - Jul 2019

  • Italian Channel Translator/Coordinator

    Feb 2016 - Jan 2018
• 

  Station Rd. Marketing

  Jul 2019 - Nov 2019

  Marketing Executive

  While working in a marketing agency, my role was mainly focused on B2B content creation for our clients. Working with clients from different sectors and industries, therefore this required a great flexibility and adeptness. My daily tasks could vary from writing blog posts, PR features or social media plans to research for national events to increase brand awareness and help our clients improve their visibility. Although my role was focused more on clients, I also produced content for the agency's blog and social media. Show less

• 

  Deloitte

  Feb 2020 - now

  In May 2020, I joined the TQM team as a Senior Assistant. I am mainly responsible for auditing internal IT and Finance service desk calls, training new hires, creating training materials, providing 1-2-1 coaching sessions and liaising with management to flag any quality concerns through data analysis. I also supported the NSE Expansion in the DCM member firm by building relationships withthe stakeholder and proactively contributed to knowledge creation in ServiceNow. As an IT Service Desk Analyst, my main role was to provide technical support to our internal staff and troubleshoot different IT issues, including system hardware, operating systems (mainly Windows), applications, and networks issues. Excellent customer service skills were required at all times in order to meet the stakeholder’s quality expectations.

  • ServiceNow Functional Analyst

    Dec 2022 - now

  • Training & Quality Analyst

    May 2020 - Dec 2022

  • IT Service Desk Analyst

    Feb 2020 - May 2020