Albert Asala

Experience

• 

  Kenya News Agency

  May 2011 - Oct 2011

  Information officer

  Responsibilities: • My position entailed field news gathering and public relations for the government at grassroots level. I double up as a camera operator and a news writer. Hard news and feature stories, both electronic and print made up my daily duties for KBC sister station and Kenya Today Government Newspaper• I also took time to verify the authenticity of news and all other information gathered to avoid misinformation of the masses through distortion of omission of facts and researched for sources of news and features in my area of jurisdiction. I did political, human interest, development, social, breaking news and business news, Script translations and editing Show less

• 

  LifeStraw

  Nov 2011 - Nov 2012

  Quality Assurance Supervisor-Life Straw Frandsen

  My responsibilities:• Supervised and coordinated the field officers tasked with carrying out education, marketing and showcasing LifeStraw products in Khwisero, Mumias and Vihiga markets. I also Coached and trained field officers and prepared job training programs evaluated their performance and recommended additional training or termination.• Was tasked with managing inspection and distribution of tools of work and evaluated staff performance Implemented and prepared weekly and monthly reports.• Fostered warm relations between the company and the locals through community baraza and seminars to enlighten the community of the benefits of the products and dispense off cultural misconceptions on modern ways of using purified/treated water. Show less

• 

  MultiChoice Group

  Sept 2013 - Sept 2014

  Direct Sales Representative

  My Responsibilities:The purpose of this role was to grow Sales and distribution of the new digital go tv setbox within the Territory by developing innovative ways of increasing/growing the digital set box sales at the Point of Purchase; Value added services and gross addition by ensuring availability and visibility of the company products at all times. Plan and execute Sales programs aimed at market penetration, availability at all time and ensure shops are well branded according to Multichoice Africa brand guidelines in order to create awareness & ensure that stores are well stocked and sell at recommended sales prices. This was also in support of the government initiative of switching Television Services delivery technology from Analog to digital. Show less

• 

  TRANSSION HOLDINGS

  Jan 2014 - Sept 2014

  Product Specialist

  My responsibilities:• As a product specialist I activated purchased products, prepared warranty documentation and kept accurate records of sales. Conducted end user experience surveys via written survey templates, did competitor market analysis.• Participated in formulation of market strategy for our new launched products in Kenya i.e., Tecno Phantom Z and Infinix.• End-to-End Sales and Marketing of entire portfolio, strategy formulation and implementation, group expansion into Kenya and branches rollout, Profit and Loss Management, Expansion of Product Portfolio, Sourcing and Partner Relationships Management. Show less

• 

  Carlcare service center

  Sept 2014 - Mar 2015

  Technicians Liasion & Contact Centre Supervisor

  Responsibilities:• Managed a team of 15 technicians and five contact center representatives. I couched and evaluated their performance with reference to set KPIs. • Conducted Customer survey via Questionnaires on email and outbound feed calls to capture the business Net Promoter Score to track areas of improvement and improve business overall performance.

• 

  Safaricom PLC

  Mar 2016 - Nov 2023

  My responsibilities:• Negotiated with customers to renew contracts and retain business hence, minimizing churn, qualified incoming sales leads, devised and implemented customer touch point process for onboarding, renewal of accounts and executed welcome back sales campaign. In addition, I established relationships cross functionally and with regional peers such as TES engineers, Access and network roll out engineers, Sales and retail force to identify and attack growth opportunities• This role also included managing existing Corporate and Public accounts and acquire new county accounts. However, the main purpose of the role was for Inside Sales, retention & account development in order to provide the best sales support and management to our Corporate and public customers by developing and managing relationships with key Decision-making Units (DMU) within the portfolio customers. Show less My responsibilities: • Was a focal point between 2nd Line support team such as Enterprise Customer Support engineers, account managers and other internal teams presumed not customer facing by raising services requests tickets to relevant 2nd Lind support team members.• Delivered preventive care and proactive monitoring of fixed data links and domains for customers on possible risky events such as IP spamming and cyber threats. Also performed network connectivity troubleshooting, maintaining dynamic and static routing, Inter- VLAN routing using various tools such a Putty, Allot bandwidth manager, GPON U2000, CRM and BMC Remedy tools Show less My responsibilities:This role entailed management of client portfolio and delivering on revenue and retention targets by building appropriate relationships and meeting client requirements by providing the right product mix. And Account management by ensuring incremental revenue (cross selling & Up-selling), achievement of set sales targets and effective roll out of communication solutions developed for the target market List (TML)Achievements: Awarded Employee of the year 2020/2021 Shangilia Excellence Service award Show less

  • Inside Sales Account Relationship Manager

    Mar 2022 - Nov 2023

  • Customer Experience Executive -Business Technical Support

    Mar 2021 - Mar 2022

  • Account Relationship Manager

    Apr 2018 - Mar 2021

  • Territory Account Executive-Fiber to The Home (FTTH)

    Apr 2017 - Mar 2018

  • Territory Account Executive-Enterprise Business Unit (EBU)

    Mar 2016 - Apr 2017
• 

  Kyanda Africa

  Oct 2023 - now

  Product Development Manager

  Mandated with fostering innovation, product development, enhancement and the overall product lifecycle at Kyanda Africa Fintech - a technology led platform, business focusing on financial literacy, management and use cases designed to help individuals, families, investment groups, small business to optimize their financial operations.Responsibilities:• I am tasked with developing and communicating product strategy, creating and maintaining product roadmap, market research, product development, Commercialization, monetization and launch.• Conduct product performance analysis with emphasis on meeting customer needs at the same time focusing on P&L balance sheet growth and free cash flows generation to power the innovation roadmap and customer growth. Show less