S.Potriyen Selva

Experience

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  Kelana Computer Center

  Dec 2008 - May 2009

  Senior Computer Technician

  performs complex professional work with computer hardware, software, and network systems. Installs and supports network servers including operating systems and applications software. Installs and supports personal computers, and network operations,provides hardware and software planning andevaluation,provides problem solving and training for end users.

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  Maxis Berhad

  Dec 2010 - Sept 2011

  Customer Care Consultant

  Essential Duties/Responsibilities:Answer calls and respond to emails handle customer inquiries both telephonically and by emailresearch required information using available resourcesmanage and resolve customer complaintsprovide customers with product and service informationenter new customer information into systemupdate existing customer information process orders, forms and applicationsidentify and escalate priority issuesroute calls to appropriate resourcefollow up customer calls where necessarydocument all call information according to standard operating procedurescomplete call logsproduce call reports Show less

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  Malaysia Airlines

  Sept 2014 - Feb 2015

  IT Project Management Internship student

  Responsibilities:Participate in the vendor evaluation process and manage deployment across the organization of Time Management and Version Control Management Tools.Assist with building PMO intranet page to simplify internal communications.Evaluate tools that will help to improve project delivery.Assist in addressing communication issues with applications (i.e. SharePoint).Assist in addressing communication issues with PPM and resource planning tools.Assist with sharing project documents/plans– and evaluating extranet or doc sharing options for version control. Show less

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  IBM

  Feb 2015 - Jul 2023

  Software Release Manager (SRM)• Host and Coordinate Meetings with client and technical experts.• Provide Technical suggestion and solution • Working closely with the Change Management Department where I oversee release of multiple Enterprise applications, Microsoft patches as well applications across ANZ accounts together with software packaging and software development team. • Responsible for scheduling, planning, and executing releases, developing release plans, overseeing release specific milestones, monitoring implementation related dependencies, and managing risks and issues to ensure proper resolution.• Managed all phases of project/request development and implementation by ensuring that business deliverables were completely satisfied, and within the time frame.• Present changes to Change Advisory Board in order to get the installation plan approved prior the implementation.• Working within the Change Management process to raise , approve changes and participate in change Management reviews.•Participate in Post Incident Reviews and Major Incident forums related to failed deployments.• In a Nutshell, Overall responsibility is to deliver technical solutions to business within scope, schedule and quality constraints while providing leadership to the team.Software Distribution Specialist • Perform massive deployment/distribution and ensure successful deployment to client environment. • Microsoft Security Patch management of end user estate along with troubleshooting. • Work on incident logged by end users as a daily activity. • Perform WMI repair and re-installation of client. • Active Directory user account administration.• Perform Remediation activity. • SCCM expert and Group Policy management. Show less Operating System Engineer (Apps Management)• Workstation Image management.• Virtualization Platforms (e.g VMware ESX/Workstation, Hyper-V, VirtualBox)• Mobile OS management • OS Engineer responsible for creating and testing customized operating system environments using technologies and tools. • Operating system images range from simple to complex, and may contain heavily customized look and feel, security, application, and hardware support.As part of the role, OS Engineers assist with implementing solutions and delivering high quality support to clients in response to varying business requirements.• Work with transitions and transformation teams to complete solution-ed image work as described by the statement of work.• Ensure relevant configuration (hardware, software,security,etc) changes to images, based on various documented customer requests.• Provide technical support and problem resolution of issues in a timely and professional manner• Basic Understanding of DNS, DHCP, Hyper-V, Oracle and VM-Ware• Hands on experience on modifying File Ownership and Permissions• Knowledge in SCCM 2012 including Images, Hardware BIOS/UEFI, driver management and software deployment.• Extensive and architecture and engineering experience leveraging Microsoft Systems Center Configuration Manager (SCCM 2012) in a large corporate enterprise for the purpose of Operating System (OS) image development and deployment (OSD).• Develop technical documentation (build, testing, checklists, etc) for new versions/releases, patches and images.• Work with team to resolve complex issues arising as a consequence of image build activities.• Active Directory and Group Policy Management. Show less Responsibility:> Maintains project status against plans by collecting tracking information from FLMs and follow up action items till closure> Managing Overall MS Tower clocking Assignation & Working structure.> Produce regular, accurate status reports for the FLMs and IO Leader.> Assist FLMs and IO Leader in tower issues handling tasks.> Track and report risks / issues in compliance to Risk Management process> Provide dedicated administrative support to individual projects within the tower.> Maintain tower Register and Dashboard.> Track, update and report quality assurance related activities and time recording (via claim).> Attend / Coordinate Monthly/ Weekly Service Line Review calls/ meeting, record meeting minutes> Proactively inquire on activities for critical accounts and provide the information to the GDC leadership team as and when it is required.> Handling Overall Costing and Recovery for tower.> Maintaining Tower Delinquency> Managing Headcount of the tower.> Handling and Tracking Compliance Issues. Show less

  • Operating System Engineer (Work Place) & Software Release Manager (SRM)

    Jan 2017 - Jul 2023

  • Operating System Engineer (Apps Management) & Software Distribution Specialist

    Jan 2016 - Apr 2017

  • Project Administrator Mobility Services & Asia Pacific Tower

    Feb 2015 - Jan 2016
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  SCHOTT

  Aug 2021 - now

  System Engineer