Rhea Nischal

Experience

• 

  Infotech Global Services

  Apr 2019 - Jul 2019

  Business Development Associate

  - Generated new leads and screened potential business opportunities- Actively participated in developing an inbound strategy- Provided optimal assistance to the General Manager and Director- Organized and led client visits and calls- Developed and maintained relationships with clients- Assisted in creating a marketing strategy- Performed analyses that evaluated market attractiveness

• 

  Infotech Global Services

  Sept 2019 - Jan 2022

  Chief Operating Officer

  • Developed and implemented policies to promote company culture and vision, resulting in increased employee engagement and retention.• Oversaw all company operations, providing guidance and support to executives to ensure business success.• Set comprehensive performance and growth goals, utilizing data analysis and metrics to inform decision-making.• Conducted root cause analyses and hypothesis generation to identify and address business problems, resulting in increased operational efficiency and productivity.• Simplified complex operations, reducing operational inefficiencies and streamlining processes.• Redesigned corporate identity and executed successful marketing campaigns, reinforcing the brand and increasing brand awareness.• Collaborated with the CEO to develop and implement the organization's strategic plan and annual objectives.• Generated regular reports for the CEO on all matters of importance, providing valuable insights to inform decision-making.• Fostered strong relationships with clients, resulting in increased customer satisfaction and retention.• Coached and developed team members, enabling them to deliver against key business metrics and achieve personal growth and development. Show less

• 

  Kidadl

  Nov 2021 - May 2023

  • Successfully managed a diverse portfolio of clients, delivering seamless services and building strong relationships with key stakeholders.• Led multiple teams across the business, effectively coordinating resources and maximizing team contributions through proactive communication and leadership.• Developed and implemented detailed project plans and reporting dashboards, tracking progress and ensuring timely execution.• Took part in scrum ceremonies on a bi-weekly basis• Coordinated with internal and external parties to ensure flawless project execution, including the development of contingency plans to mitigate risks.• Managed financial aspects of accounts, including budgeting, forecasting, and invoicing, ensuring profitability and maximizing revenue opportunities.• Flagged pieces of work outside my own which haven't been thought through and supported improvements. Inspired rigor in others. • Conducted regular performance evaluations and provided feedback and coaching to team members, fostering a culture of continuous improvement and professional development.• Leveraged performance metrics to pinpoint areas for growth and learning• Maintained accurate and up-to-date records of team member performance, providing clear and concise reporting to senior management.• Acquired strong knowledge of project management processes, such as Scrum and Agile, and proficiency in tools such as Jira, Confluence, and Tempo.• Successfully managed copyright claims and reports for all content published on kidadl.com, ensuring compliance with legal requirements.• Collaborated closely with sales and editorial teams, ensuring quality output of all work on kidadl.com. Show less • Developed and implemented alternative data capture and management methods, resulting in improved efficiency and accuracy.• Conducted regular content audits, identifying and implementing optimization opportunities to improve content quality.• Increased team productivity by automating complex processes through Appscripts and Zapier tools.• Supported daily operations of writing, fact-checking, sub-editing, and approving departments to maintain high-quality content production.• Led and coordinated data capture and management efforts across content production, ensuring seamless workflow processes.• Suggested and implemented optimized ways of working across the function, driving efficiency and communicating process amendments to teams.• Managed content traffic using updated content automation software, ensuring daily KPIs were met while fostering collaboration on team goals.• Coordinated a global team of Content Coordinators across multiple departments, driving successful content production and delivery.• Collaborated closely with the Content Production Director to create and implement SOPs for all areas of content production, improving overall efficiency and quality.• Managed overall strategy, standards, and best practices for product documentation, ensuring alignment with business goals and user needs. Show less • Developed and executed a comprehensive content strategy in close collaboration with marketing, design, and product teams to achieve business goals.• Led and motivated multiple content teams, including writers, fact-checkers, and approvers, to deliver high-quality and impactful work for the organization.• Coached and mentored team members to enhance their skills and foster a culture of continuous learning and improvement.• Created and maintained an editorial calendar to ensure timely delivery of content aligned with business goals.• Collaborated effectively with other departments in the content production function to eliminate bottlenecks in the pipeline.• Introduced new data collection methods to facilitate accurate and effective daily reporting.• Conducted daily spot checks of team members' work to maintain high standards of quality and consistency.• Worked closely with the Content Production Director to set goals and plans for the team, ensuring a site experience that drives results.• Optimized content according to SEO guidelines to maximize visibility and reach.• Edited and proofread writers' briefs to improve quality and readability. Show less • Conducted thorough proofreading of articles while strategically incorporating target keywords for optimal SEO performance, ensuring engaging and informative content• Edited content to maintain brand voice, tone, style guide, and authority, while also upholding trust with readers• Analyzed complex data and translated it into clear, digestible language for readers to understandImproved readability by rewording sentences and restructuring paragraphs• Provided constructive feedback to writers to enhance the quality of their work• Stayed up-to-date on emerging trends and news to identify sensitive and controversial topics for the brand to cover. Show less

  • Account Manager

    Feb 2023 - May 2023

  • Content Production Executive

    Jul 2022 - Jan 2023

  • Content Production Coordinator

    Feb 2022 - Jun 2022

  • Editor

    Nov 2021 - Jan 2022
• 

  ICEF

  Oct 2023 - now

  Agent Development Manager