Talk to sales Try for Free
Prince Gonzales

Prince Gonzales

Technical Support - TIer 2

Followers of Prince Gonzales316 followers
location of Prince GonzalesMetro Manila, National Capital Region, Philippines

Connect with Prince Gonzales to Send Message

Connect

Connect with Prince Gonzales to Send Message

Connect

  • Timeline

  • About me

    Salesforce Administrator at Continental

  • Education

    • Ama Computer Learning School

      2005 - 2007
      Computer System and Network Technology

  • Experience

    • Hinduja Global Solutions

      Oct 2007 - Jan 2014
      Technical Support - TIer 2

      Handle escalated trouble tickets from different skill groups such as Home Audio and Video, Digital Imaging, Mobile, Computers and Networking IssuesValidate trouble descriptions and perform detailed trouble diagnosis.Apply comprehensive technical knowledge to the troubleshooting of Hardware devices and Network related issuesContribute and improves KB articles and ProcessesConduct Product Training if needed

    • Cognizant Technology Solutions

      Feb 2014 - Feb 2015
      Senior Process Associate - Salesforce Tier 2 Technical Support

      Handle Cases raised by Salesforce.com CRM Premier customersAnalyze client's business needs for effective Salesforce.com implementationProvide customer support for CRM Configuration and Analytics

    • ADP

      Sept 2016 - May 2017
      Senior Process Analyst

    • Accenture

      May 2017 - Mar 2018
      Salesforce Technical Support

    • TDCX

      Mar 2018 - Jun 2019
      Salesforce Marketing Coordinator

    • Bolton International, Inc. (Philippines)

      Jun 2019 - Apr 2020
      Salesforce Implementation Specialist

    • Continental

      Oct 2020 - now
      Salesforce Administrator

  • Licenses & Certifications

    • Salesforce.com Certified Advanced Administrator - ADM 211

      Oct 2014

    • Salesforce.com Certified Force.com Developer - ADM 401

      Sept 2014

    • Salesforce.com Certified Administrator - ADM 201

      Feb 2014