Reena Mishra

Experience

• 

  EClinicalWorks

  Oct 2016 - Feb 2022

  • Configured and implemented EMR applications by installing instances of Apache Tomcat, MySQL/MSSQL, and FTP on both Windows and Linux environments.• Managed client’s live databases and executed disaster recovery procedures to ensure data integrity and system resilience.• Demonstrated a strong understanding of network protocols, including TCP/IP and SSL, and successfully implemented SSL environments and load balancing on application servers.• Troubleshot and resolved "out of memory" issues in Apache Tomcat, ensuring optimal application performance.• Collaborated with cross-functional teams to enhance end-user support and overall user experience.• Documented all processes and resolution steps with high accuracy, adhering to company standards.• Implemented and troubleshot digital fax server setups, ensuring seamless operation during downtime scenarios.• Created and maintained technical manuals, documenting knowledge base articles and new software patches for future reference and team use. Show less

  • Senior Software Specialist

    Feb 2019 - Feb 2022

  • Software Engineer

    Oct 2016 - Feb 2019
• 

  Icertis

  Feb 2022 - Jan 2023

  Functional Consultant

  • Led the implementation of ICI products as a Functional CLM Consultant, specializing in contract types, associations, and workflow setup.• Defined and configured rules for contracts, associations, and template selections.• Utilized Word Add-in for template configuration and customization.• Managed legacy contract migration using Admin tools.• Executed deployment activities (P2P) to ensure smooth integration and delivery.• Maintained service records, tracked issues, and facilitated client interactions for issue resolution.• Documented processes, client ICI information, and resolution steps for reference.• Utilized SQL Server Management Studio for data extraction and database changes.• Collaborated with cross-functional teams to enhance support, resolve issues, and implement configuration changes and customizations.• Identified and addressed bug and code-level issues, improving system performance and client satisfaction. Show less

• 

  ARCON

  Feb 2023 - now

  Senior Implementation Engineer

  • Managed client implementations, both remotely and onsite, ensuring seamless deployment and integration.• Executed configurations, including file integrity monitoring, whitelisting/blacklisting, SMTP setup, domain integration, and automated updates for Linux and Windows.• Created Power BI dashboards to transform data into actionable insights, supporting data-driven decision-making for clients.• Customized reports to meet customer use cases and delivered product demonstrations and technical training to teams and clients.• Secured 6+ project sign-offs through high-quality implementation and client satisfaction.• Diagnosed and resolved production issues through in-depth analysis, collaborating with cross-functional teams to boost operational efficiency.• Coordinated cross-team activities, tracked project performance, and ensured timely delivery within budget and SLAs.• Led lifecycle management for technical issues, providing updates, root cause analysis, and streamlined workflows using incident, problem, and risk management expertise.• Planned and executed delivery projects, participating in business and technical review meetings to align with customer goals.• Designed and implemented IT and network solutions, delivering POCs and presentations to clients with strong technical expertise. Show less