Frank Giunta

Experience

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  The Whitpain Tavern

  Jul 2008 - Aug 2010

  Server/Busser

  -Performed cleaning and resetting of tables while stocking an adequate supply of needed items.-Provided prompt customer service for full customer satisfaction by delivering orders accurately and in a timely manner.

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  EXPRESS

  May 2011 - Aug 2012

  Sales Associate

  -Processed sales/service transactions and organized products for entire stockroom.-Supported re-opening project after a flood to ensure store would continue to be in the Top 100 while remaining competitive by assembling a new environment and maintaining customer service.-Displayed a positive, helpful, and friendly attitude on a daily basis to form customer relations and increase sales.

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  GE Transportation

  May 2013 - May 2014

  ITLP Intern/Co-op

  -Consolidated GETS Commercial Subject Area to simplify ad-hoc reporting capabilities.-Executed data cleanup and validation of 150,000+ records of historical data to simplify data mining efforts and gain capability of running weekly reports.-Developed data mapping to merge new RMI database.-Managed daily Commercial team meetings.-Conjoined two distinct databases to develop a view for Global Growth Organization to make data more accessible throughout the company up to executive bands. Show less

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  AT&T

  Jun 2014 - Jan 2017

  Technical Data Steward - Centralized Development Team

  -Created, defined, and captured metadata for over 50 projects within the Information Governance Catalog tool.-Verified data flow within interfaces and mapped tables and columns using the GROMIT web-based application.-Checked GROMIT source files for relevant metadata prior to SQL-based export/import into IGC. -Verified data models against production data using Excel formulas, Erwin reports, and cross-referencing model numbers for accuracy.-Managed ticketing system requests to resolution for both GROMIT and IGC Production environments.-Developed comprehensive documentation outlining current metadata processes and suggesting areas for enhancement.-Facilitated the onboarding and mentoring of new team members. Show less

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  Apex Systems

  Jan 2017 - Apr 2017

  SunTrust Bank - BIO Business Analyst

  -Identified data quality issues and ETL logic gaps, proposing solutions to the line of business using Toad for querying various data marts.-Developed criteria for automated responses to recurring edit trips from the Federal Reserve.-Utilized WorkFront capabilities to streamline the ticketing process, employing Agile methodologies for improved efficiency.-Revised, formatted, and updated several policy documents and executive decks.

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  WebMD

  May 2017 - May 2024

  Product Manager of Provider Services Dashboard-Absorbed Project Management, Product Owner, and Scrum Master responsibilities in the development of a centralized reporting dashboard which consolidated program metrics/KPIs, performance, and spend across 15+ product lines.-Collaborated closely with design, business stakeholders, and customers to craft wireframes and define the overarching product vision, serving as our guiding "north star".-Orchestrated the seamless coordination, prioritization, and translation of business requirements into user stories while simultaneously managing development capacity tracking, prioritizing the business roadmap, and refining product documentation.-Achieved a remarkable 40% surge in development velocity while maintaining consistent capacity hours.-Created a steady release plan process with our development team to deploy higher quality deliverables which resulted in faster testing, less requirement defects, and limited deliverable rework. -Conducted impactful product demos to clients, gathering valuable feedback that shaped our future roadmap. Established comprehensive feedback surveys to further expand our product development strategy.-Guided daily stand-ups, refinement, sprint planning, and retrospective meetings with a focus on fostering collaboration and ensuring efficient sprint execution. Show less Data Manager of CareFinder Product-Crafted requirements and data hygiene protocols for the internal web-based application, IB Admin Tool, enhancing workflow efficiency and automating targeted data management functions.-Analyzed and standardized datasets from hospital groups, leveraging macros to refresh our Local Health Directory database efficiently.-Detected and addressed defects, gaps, and inconsistent rules in our database, fortifying system stability and upholding superior data integrity.-Customized website modules while concurrently setting up essential featured providers and locations, and preparing spreadsheets for seamless integration into the database, thereby populating the modules.-Streamlined project plan workflows, task definition, and a custom form implementation to consolidate stakeholder requirements which resulted in a significant reduction in time-to-market, slashing build time from fifteen days to under five days.-Spearheaded the implementation and refinement of a comprehensive end-to-end process and project plan template for a lead-generation product.-Orchestrated and managed over thirty client campaigns, resulting in a revenue generation exceeding $1.3 million.-Addressed training and operational gaps amongst AMs/PMs/QA teams reducing average number of issues per project from thirty to five.-Efficiently handled and monitored rapid-fire requests independently and pulled weekly reports to associate proxy numbers from Marchex to a client’s location to track leads.-Administered Zendesk and Parature customer support ticketing systems.-Conducted monthly audits on data changes and managed ticket requests from third-party vendor SK&A.-Extracted and analyzed prescriber and prescription drug information to drive the development of a new product line. Show less

  • Product Manager

    Sept 2021 - May 2024

  • Data Manager

    May 2017 - Aug 2021
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  Georgia-Pacific LLC

  Sept 2024 - now

  Product Owner