Jenni D.

Experience

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  Medstar Consulting

  Aug 1998 - Nov 1999

  Engagement Leader

  Direct contact for OB-GYN multi physician practice, insurance, medical records & charge entry. *Ensured charges entered for services, verified insurance benefits, coding QA. *Handled patient bill payment & questions *AR, letters of appeal to insurance companies which resulted in payments on over 90% of cases. *Pulled, copied & provided medical records as requested/ required by payers

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  Preferred Health

  Jan 2000 - Oct 2002

  Engagement Leader

  Direct contact for a cardiothoracic office AR, insurance & charge entry.*Dealt directly with office manage to ensure accurate AR, patient billing & payments including coding QA. *Wrote appeal letters to insurance companies on behalf of patients and/or physicians which resulted in additional payment in over 75% of cases.

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  At Home Rehab, Inc

  Jul 2002 - Nov 2003

  Office Manager

  New business started by Physical Therapy Professionals from a major surgical center in NYC. *Established all administrative and financial functions for company *Created and maintained patient accounts using QuickBooks software. *All aspects of patient billing, accounts receivables and coding QA *Patient files, phones, letters of appeal to insurance companies.

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  Piedmont East Urgent Care Center

  Aug 2006 - Aug 2010

  Manage business functions for 2 Urgent Care Centers & 1 Internal Medicine office comprised of an aggregate 120 average daily patient rate. Identified areas for improvement for medical records, coding and quality initiatives resulting in increased patient satisfaction. *Coordinated and maintained currency in all aspects of practice operations, systems & procedures. *Worked with CBO to maintain low A/R: promote time of service collections, routine audits to include QA of daily batches & coding. *Provided staff support to include hiring/terminating, HR issues, scheduling staff & physicians and payroll. Show less

  • Practice Manager

    Nov 2006 - Aug 2010

  • Patient Account Rep

    Aug 2006 - Nov 2006
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  Dermatology, Laser and Vein Specialists

  Apr 2011 - Jun 2013

  Billing Specialist

  *Helped with conversion of systems from paper to electronic. *Assured all bills/claims get to the insurance companies and any issues/errors are corrected so that payment can be made for all claims submitted.*Accounts Receivables follow up, payment posting, coding reviews, claim review, insurance issues.

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  Piedmont Medical Center

  Jun 2013 - Feb 2014

  Registered Nurse/ Oncology Patient Navigator

   Perform physical assessment, admissions, and discharges; administer PO & IV medications, blood & blood products, tube feedings & care, emotional support for patient and family.  Help newly diagnosed patients understand pathology, coordinate care, manage symptoms/side effects.  Emotional support for patient and family. Coordinate support groups.

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  Nuclear Care Partners

  Dec 2013 - Jun 2014

  RN- Home Health

   Perform physical & skin assessment, monitor medications & check for interactions, colostomy care.

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  Carolinas HealthCare System

  May 2014 - Sept 2016

  RN- Infusion

   Educate patient on medication being infused. Insert IV or access Port.  Subjective physical assessment. Monitoring of patient during infusions. Vital sign monitoring.  Communication with physicians as needed. Emotional support.

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  Levine Cancer Institute

  Sept 2016 - Jul 2019

  RN- Radiation Oncology

   Treated an average 60 patients per day. Busiest radiation clinic in North Carolina. Patient satisfaction scores of 4.9 out of 5 in Press Ganey patient survey. Patient education regarding side effects from radiation. Assess patient emotional, social needs. Coordination of care.

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  Levine Cancer Institute

  Jul 2019 - Jun 2020

  Oncology Nurse Navigator

   Service to 1500 patients annually; approximately 20% of the breast cancer patients in North Carolina Central point of contact for cancer patient from diagnosis throughout the treatment continuum.  Facilitate the patient's care to increase efficiency and quality of care delivered to patient.  Serve as patient advocate, educator, and liaison. Identify and close potential gaps in patient care.  Coordinate care of complex patients requiring education on treatment options, emotional and social support, physical care and collaboration with community agencies. Ensure communications across multiple service lines, between patients/families, and within the multidisciplinary team. Show less

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  My Nurse At Home

  Sept 2020 - now

  Owner, Oncology Nurse, Breast Cancer Patient Advocate

  Having a private oncology nurse who can work with you, while you are in the comfort of your own home, when most of the questions hit, brings comfort to patients and their families. I teach clients/patients the importance of and how to advocate for themselves in today's healthcare system. I will help you sort out and break down the information, answer questions, find tools to manage the roller coaster of emotions so you can face this journey feeling informed, prepared and well supported.