Santiago De Pool

Santiago De Pool

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location of Santiago De PoolToronto, Ontario, Canada

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  • Timeline

  • About me

    Senior Customer Success Manager @ Brevo (Formerly Sendinblue)

  • Education

    • Hudson College

      2012 - 2013
    • Ryerson University

      2014 -
      Business Administration and Management, General
  • Experience

    • ScotiaMcLeod

      May 2019 - Nov 2021

      Provide support to a Wealth/Investment team in a regular review of client portfolios, day to day trading and the administration of their business. Performed all administrative functions essential to client requirements (opening new personal and corporate accounts, maintaining files and date on the appropriate system).Key marketing support for drafting and processing all client/prospect letters and proposals.Led organization of frequent client appreciation events i.e. lunch and learns and seminars as part of the team service offering.

      • Wealth Management Associate

        Jan 2021 - Nov 2021
      • Administrative Assistant Wealth Management

        May 2019 - Jan 2021
    • Brevo

      Apr 2022 - now

      As a Customer Success Manager at Sendinblue, I specialize in working with Enterprise level clients in the LATAM/BR/ESP and NAM market, and am dedicated to ensuring their success every step of the way. From onboarding to renewals, I provide personalized support and guidance to help my clients achieve their marketing goals. Drawing upon my expertise in digital marketing channels, I am able to offer tailored recommendations and strategic insights to help my clients stay ahead of the curve. With a focus on delivering exceptional customer service and building long-lasting relationships, I am committed to driving growth and maximizing ROI for my clients. Show less

      • Senior Customer Success Manager

        Oct 2024 - now
      • Customer Success Manager

        Dec 2022 - now
      • Business Development Specialist

        Apr 2022 - Dec 2022
  • Licenses & Certifications

    • Canadian Security Course

      Canadian Securities Institute
      View certificate certificate
    • Conduct and Practices Handbook Course (CPH®)

      Canadian Securities Institute
      Oct 2020
      View certificate certificate
    • Digital Marketing

      Growth Tribe
      Jan 2023
      View certificate certificate
    • Investment Advisor/Representative

      IIROC (Investment Industry Regulatory Organization of Canada)