Hany Aly

Experience

• 

  Call Center Company (C3)

  Apr 2007 - Mar 2008

  Call Center Agent

  • Offer online degrees to prospective students.• Help students choose a suitable degree concentration according to their interests.

• 

  Vodafone

  Apr 2008 - Dec 2009

  International Account Advisor

  • Respond to customers over the phone and resolve their inquiries.• Own and manage the client relationship: resolve calls efficiently and effectively. • Handle customer escalations in an efficient and professional manner.• Support customer care team with product knowledge and policy inquiries.

• 

  Teleperformance

  Jan 2011 - Dec 2011

  Social Media Representative

  • Respond to customer inquiries and issues through emails and online chats.

• 

  Independent Recruiter

  Jan 2012 - Dec 2012

  Independent Recruiter
• 

  Qtopia Contact Center

  Sept 2012 - Dec 2013

  • Create job descriptions for new and existing positions.• Ensure that the team is following up with the clients and the shortlisted candidates until the end of recruitment process. • Conduct second face-to-face interviews and assessments.• Tabulate list of candidates along with own recommendations. • Place job ads on various websites and job portals.• Generate a pool of qualified candidates according to client requirements.• Conduct phone interviews, face-to-face interviews, and assessments.

  • Senior Recruitment Specialist

    Jun 2013 - Dec 2013

  • Recruitment Specialist

    Sept 2012 - Jun 2013
• 

  Envision Employment Solutions

  Oct 2013 - Apr 2018

  Co-Founder and Managing Partner

  • Prepared, examined, and analyzed accounting records, financial statements, and other financial reports to assess accuracy and conformance to reporting and procedural standards • Documented financial transactions and coordinated with the chartered accountant • Oversaw the operations of the organization and managed its compliance with legal and regulatory requirements • Created and maintained procedures for implementing plans to grow the organization in accordance with its vision • Ensured that staff and board have sufficient and up-to-date information• Evaluated the organization and the staff’s performance on a regular basis • Managed all business relationships between the company and the clients from different industries عرض أقل

• 

  Merrill Edge

  Apr 2018 - Apr 2019

  Investment Specialist

  • Accurately executed and confirmed trade orders as well as a variety of securities and account transactions • Established strong client relationships by exceeding client expectations and following through on commitments • Demonstrated knowledge of investments and financial markets and applied key principles appropriately to the individual client's investment needs • Researched and resolved client requests • Maintained current knowledge of Merrill Edge products, policies and services while keeping abreast of financial markets and regulations عرض أقل

• 

  TEKsystems

  Mar 2020 - Aug 2021

  Project Operations Associate

  • Accurately captures up to $2 million in revenue every month • Creates weekly audits and reports to analyze and reconcile project financials• Participates in the month end close process by calculating monthly accruals and providing data for Accounting• Communicates with Sales and Delivery team regarding financial aspects of projects and provides monthly project performance summary reports• Analyzes project gross profit and evaluates trends• Ensures accuracy in producer commission reporting• Partners with internal team to ensure any account escalations or discrepancies are resolved efficiently• Participates in collaborative team environment and shares knowledge of the role with peers• Mentors a less tenured POA and helps her adapt to the culture and the role عرض أقل

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  Envision Employment Solutions

  Aug 2021 - now

  Chief Executive Officer