Erin Leverenz

Experience

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  World Relief

  Jan 2010 - Jan 2010

  Immigration and Refugee Intern

  - Client contact for citizenship application and process and executed office administration duties- Developed PowerPoint presentations for citizenship classes

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  Totally Kids fun furniture and toys

  Jun 2011 - Aug 2013

  Assistant Sales Manager

  - Directed Sales Associates and office administrative projects- Customer service contact for in-store and online customers- Exceeded sales target consistently through vast product knowledge - Managed inventory and merchandise projects

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  Humphrey School of Public Affairs, University of Minnesota

  Oct 2013 - Jun 2014

  Student Assistant

  - Coordinated meetings, interviews, and stays for dignitary visitors - Managed phone, email, office supplies, catering, and data base archiving- Connected Humphrey board members and faculty to students and advisors

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  Cedar Riverside Community Center

  Jan 2014 - Jul 2014

  Volunteer Assistant Teacher

  -Assisted in teaching Adult Basic Education courses - ESL teaching Certification-Prepared educational material, facilitated and conducted one-on-one tutor sessions

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  ONG des Villageois de Ndem

  Oct 2014 - Dec 2014

  Social Media Intern

  I translated formal documents and promotion materials from French to English and tutored employees on social media best practices, online data base management and file sharing

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  SIRVA Worldwide Relocation & Moving

  May 2015 - Jan 2020

  As a Global Consultant at Sirva, I managed high-level global long-term, short-term, permanent, and specialized assignments, consistently achieving above-goal audit and customer satisfaction ratings. I provided innovative solutions for client needs and escalations, and worked remotely from home for the majority of my tenure. As an Onsite Global Consultant at Sirva, I facilitated communication and work efforts between SIRVA’s management and client teams. I acted as the SME for global relocation to promote standard practices across internal teams, presented cost savings initiatives during yearly business review, and edited domestic and global policies based on gathered cost savings data. As a Domestic Consultant at Sirva, I managed renter and homeowner relocation programs, consistently achieving survey scores above SIRVA’s overall score. I conducted internal research in order to provide more efficient programs to clients, and worked in the Minneapolis, MN office.

  • Global Envoy

    Aug 2018 - Jan 2020

  • Global Assignment Consultant

    Dec 2016 - Jan 2020

  • Onsite Consultant- 3M

    Jul 2017 - Nov 2017

  • Relocation Consultant

    Jul 2016 - Dec 2016

  • Assistant Relocation Consultant

    May 2015 - Jul 2016
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  SIRVA BGRS Worldwide, Inc.

  Jan 2021 - Jun 2023

  As the Manager of Global Service Delivery at SIRVA BGRS Worldwide, I manage 33 client relocation programs and oversee a team of 30 consultants, including 8 direct reports. I am responsible for implementing new client relocation programs to internal teams and external vendors, as well as leading my direct reports through onboarding, training, career development, and continued education. In addition, I use internal data to research and present upsells and process efficiencies, and I automate weekly and monthly data reporting for clients and internal stakeholders. As the liaison between clients, operations, and account management teams for escalations and exceptions, I manage internal and external vendor relationships and standard practices for each client portfolio. I also interview candidates and provide new hire training and mentorship, and am an active participant at quarterly client business reviews. Show less

  • Global Service Delivery Manager

    Dec 2021 - Jun 2023

  • Senior Relocation Consultant

    Jun 2021 - Dec 2021

  • Content Manager - DEI

    Jan 2021 - Jun 2021

  • Global Relocation Sales

    Jan 2021 - Jan 2021
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  Bristol Global Mobility

  Jun 2023 - now

  Director of Global Service Delivery