Marco Perin

Experience

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  SPD Informática e Telecomunicações Ltda.

  Jan 1997 - May 1998

  Telecommunications Technician

  Completed 1320 hours of apprenticeship gaining professional registration as electrical technician. Working as a technical assistant of senior technicians and engineers assisting them in projects regarding networking, microwave radio, optical fiber and copper links, since site survey through the design to the final solution, assembly, cabling, configuring, testing, and getting acceptance. Worked also as Tier 1 Help Desk technician in a mainframe environment under an outsource contract with a major Brazilian bank (Banco do Brasil). On another outsourcing contract, acted as a field maintenance technician keeping alive microwave, copper, satellite and optical circuits carrying data, voice and video to Comsat International (now BT) during the Brazillian telecoms market opening (privatization of the former national state-owned model). Show less

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  BT

  May 1998 - May 2001

  Telecommunicatons Technician

  - Field maintenance technician covering the São Paulo state, an area with more than 40 million people.- Worked on preventive and corrective maintenance (infrastructure, electrical and telecommunications) of radio backbones, satellite and terrestrial microwave links, copper and fiber circuits.- Remote support, working on heights/towers, abseiling, dealing directly with all sorts of customers as well as helping to maintain spare parts stock, tools and operational vehicles.- Resident Technician into the Brazil's biggest airline company (LATAM) managing a data and voice satellite communications network of more than 80 stations in Brazil and abroad. NOC and Tier 2 Service Desk. Show less

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  TC Telecom

  May 2001 - Jun 2003

  Co-owner and Technical Manager

  - Team leader to implement and maintain telecom networks and infrastructure.- Responsible for field job as for managing the work schedules, tools and materials, employees work shift, technical training and meetings with customers.- Managed part of acquisitions, payments, hiring, etc.

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  Itautec

  Jun 2003 - Aug 2009

  Responsible for design, quote, install, test and maintain wireless connectivity solutions supporting automation products, electronic payment systems, price check terminals, plant mobility, corporate and residential (VIP) Wi-Fi networks.- Ensuring secure and stable network connectivity.- Testing data exchange and communication between network's various components.- Installing, updating, and configuring end-user networking accessories.- Running diagnostic tests and performing repairs, as well as developing backup, archiving, and data retrieval procedures.- Providing remote or on-site technical support.- Enhancing network security, as well as documenting network processes and layouts.- Keeping informed of developments in network technologies and infrastructure.- Certified Cisco WLAN CCDA Certification. Show less Working inside Global Crossing (current CenturyLink/Lumen) responsible for:- Coordinating delivery and uninstallation of telecommunications and IT networks and services. - Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary.- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.- Ensuring that network installation procedures, and methodologies are in place to support outstanding service delivery.- Developing a deep understanding of projects to gain insights into the scope of service delivery.- Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.- Providing accurate and regular reports to the management on performance of the service delivery.- Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments. Show less Worked outsourced to Comsat Brazil (Currently British Telecom) responsible for: - Installation, preventive maintenance and troubleshooting on sites all over Brazil (satellite and terrestrial microwave links, copper and fiber circuits, routers, multiplexers, modems, data, voice and video services). Additionally level 1‐2 support to ensure site reestablishment ASAP.- Working on heights, taking overnight shifts and call roster, providing technical reports and feeding ERP platforms as well as working under challenging SLA agreements. Show less

  • Network Specialist

    Jun 2007 - Aug 2009

  • Service Delivery Manager

    Jun 2005 - Jun 2007

  • Telecom Technician / Field and Support

    Jun 2003 - Jun 2005
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  Anatel

  Aug 2009 - Jan 2018

  Telecommunications Regulation Technician

  Responsible for:- Federal level Telecommunications regulation and law enforcement.- Auditing quality and reliability of telecommunications in Brazil by remotely monitoring, on‐site visits, inspections on enterprises and service providers. Doing network analysis and equipment compliance, aiming nationwide user satisfaction.- Spectral and technical feasibility evaluation as well as market stability, balance and competitivity.- Establishment of investigation processes including joint operations with other Agencies or law enforcement bodies of various levels.- Issuing reports of illegal activities and instating consequent affidavit as results of findings, evaluations, audits and monitoring. Show less

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  IQ Security Limited

  Feb 2018 - Apr 2022

  Electronic Security Technician

  Responsible for:- Install, Configure and Commissioning of Access Control, Intrusion and CCTV systems.- Collaborate with team to ensure the quality and profitability of projects.- Reading and interpreting plans.- Solutions design and sales support.- Maintaining network security by regular monitoring and providing vulnerability reports.- Auditing systems event logs to detect nefarious activities.- Helping to build documentation of deliveries, systems and processes.- Audit the company’s security systems to ensure they are working properly.- Work with multiple stakeholders (internal and external) to assess and identify security compliance gaps and propose technical and operational solutions.- Assist in performing preventive maintenance and repair.- Preparing infrastructure to support the end product delivery such as routers and switches configuration, wired or wireless networks.- Strong knowledge in Gallagher, Tecom, Satel, ACTi, Panasonic, Axis, Hikivision, Vivotek, NX Witness, and Milestone systems. Show less

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  Datacom

  Apr 2022 - Aug 2022

  Senior Security Technician

  Responsible for the installation and commissioning of National-scale integrated security solutions within the Genetec platform.

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  IQ Security Limited

  Aug 2022 - Nov 2023

  Project and Commissioning Manager

  Responsible for: - Making sure to deploy the projects to the specifications and raise variations if necessary. - Providing the stakeholders with regular, accurate and concise updates. - Ensuring that documentation is recorded on the appropriate systems. - Guaranteeing close track and documentation of deliverables. - Keeping the stakeholders engaged and motivated not only by providing the necessary resources and maintaining excellent communication but also by respecting the individuals behind each role. - Providing clients with high-level and tailored support when escalations are needed. - Nurturing rapport with suppliers to get the best possible business. - Helping sales team with service/product design if necessary. - Reporting to the company's Directors about finished and ongoing projects as well as suggesting improvements. - Delivering solutions to the best level of quality and profitability, the goal must be always a win-win. - Implementing all sorts of projects, from simple upgrades of existing systems up to large retail warehouses, multi-tenancy commercial buildings, schools, farms, from 1-day long projects to years-long ones. Show less

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  Nextro

  Nov 2023 - now

  Project Manager

  - Managing Physical Security and Computers Networking projects from pre-sales to post-project reviews.- Constant liaison with large project different stakeholders.- Pre-sales design, consultancy and quoting.- Teams build and strengthening of relationships.- Focus on adding value.