Gabriel Padilla

Experience

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  University of Redlands

  Aug 2018 - May 2020

  Research Assistant

  Research: Synthesis and quantification of schiff-base complexes from vanadium and rutheniumSynthesis Vanadium complexes via reflux reactions at specific temperatures Isolated and recrystallized products utilizing rotovap instrumentationQuantified/analyzed Compound complexes via IR, NMR and Mass Spectrometry Analyzed second rate order reactions utilizing Differential Equations through Excel data.

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  Mapei

  Aug 2021 - Feb 2022

  Quality Control Chemist

  -Tested 30 cement composite samples daily, conforming to predefined parameters-Tests: compression strength, tensile strength, set times, viscosity, color-Refined Formulations as needed to optimize parameters-Implemented excel for data capture and statistical analysis-Managed data from Laboratory management software-Operated various instruments related to material and manufacturing -Maintained Flexibility working overtime and different shifts-Communication based primarily through Outlook Show less

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  Landau Laboratories

  Feb 2022 - Jan 2023

  Microbiologist

  -PCR hybridization testing for microbial impurities.-High performing role guaranteed attention to detail and adherence to procedures.-Chemical role involving 40 daily sample preparations and analysis of 64 pesticides using Perkin Elmer LCMS.-Utilized Excel to organize and analyze data in relation to meta data and trends in microbial contaminations-Root cause data analysis using data sets to investigate contaminations/insights.-Managed Department Inventory via Excel and researched necessary equipment Show less

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  Desert Alarm Inc

  Nov 2022 - now

  Technical Support Representative

  -Troubleshooted and solved the company's hypervisor resource utilization crash. Utilized Chat-gpt to investigate complex scenarios based on symptoms leading to reduced downtime.-Researched hardware and software specifications of server and workgroup stations, providing consultation on new equipment and configurations to optimize network efficiency/speeds. -Utilized Alarm CRM software to manage and maintain ~ 30,000 customers' ongoing sales and issues.-Troubleshooted customers' LAN via Windows RDP, restoring IP Camera connections by %50.-Configured DHCP/IP reservations for IP cameras and routers. -Installed and configured over 20 desktop peripherals-Managed and troubleshooted 200 customer mobile devices apps on cloud platform, -Installed windows 10/11 for customers ensuring software compatibility with hardware.-Improved 15 customers Desktop storage and memory via installing RAM cards and HDD-Managed and troubleshooted 2 laser and inkjet printers-Created strong relationships with customers -Averaged 45 completed daily tickets through phone/email, minimizing connection failures-Analyzed/configured customer networks from cloud software-Established and shared knowledge Base of over 100 resources with my team-Installed and configured over 100 security devices: IP cameras, APs, sensors/panels, cell units-Experienced in structured cabling/Terminating cat 5, cat5e-Selected to provide training/demos of computer hardware and wireless technologies to 2 new hires-Established 2 excel documents on troubleshooting methods and inventory management-Trained Chat-GPT agent to provide solutions for both alarm and IT business issues, increasing productivity-Sold $35,000 Dollars worth of Products to customers via cross sales, contracts, and support.-- Show less