Adelia Brown

Experience

• 

  Ashworth Theatre Company

  Jun 2015 - Jun 2017

  Camp Counselor

  • I led theatre instruction and games for elementary-aged children• I connected with children to meet their individual needs and help them develop problem-solving skills. • I responded to questions and concerns from both campers and parents

• 

  Rev.com

  Mar 2018 - Jun 2020

  Transcriptionist

  • I accurately typed and proofread content from audio files• I maximized readability by utilizing rules of grammar, punctuation, and syntax• I maintained confidentiality regarding clientele and content of audio files

• 

  Mount Holyoke College

  May 2019 - Aug 2019

  Diagnostic Consultant

  • I ensured details remained accurate while re-imaging computer operating systems• I composed daily professional correspondence clearly reporting activity and findings• I communicated and collaborated with team to maximize efficiency

• 

  Durham University

  Jun 2020 - Dec 2020

  Research Intern

  • I researched preliminary etymologies of names from sixth through eleventh centuries• I authored blog posts on topics of onomastic interest and managed accompanying Twitter account• I performed literature review and composed summaries of relevant documents to upload to Zotero

• 

  Mount Holyoke College

  Jan 2021 - May 2023

  Speaking, Arguing, and Writing Mentor

  • I led appointments in the writing center to support student speaking and writing• I provided guidance on transferable skills to improve mentee confidence and performance• I actively listened to student goals and concerns, then provided assistance tailored to their needs

• 

  Massey University

  Jun 2021 - Aug 2021

  Research Assistant

  • I composed a research paper on the history of logic instruction at American women’s colleges • I created and maintained spreadsheets of data from original research• I corresponded with archivists to digitally obtain materials during a period of COVID-19 isolation

• 

  Homework House INC

  Oct 2021 - May 2022

  America Reads Tutor

  • I supported students in engaging with their homework assignments• I facilitated sessions to develop reading skills in struggling readers• I created a welcoming environment where children feel safe to learn

• 

  Epic

  Jun 2023 - Aug 2024

  Technical Solutions Engineer

  •Producing technical writing for audiences of varying experience levels, including customer-facing step-by-step instructions as well as detailed internal documentation•Providing personalized technical solutions directly to customers by triaging emergent issues alongside ongoing project management tasks•Leveraging expertise in Epic electronic health database including database queries, debugging code, decision trees, rule logic, template building, and reporting, specializing in Cadence (Scheduling), Referrals, and Security Show less

• 

  HSA Bank, a division of Webster Bank, N.A.

  Aug 2024 - now

  Incident Management Analyst

  Lead bridge calls with multiple teams and suppliers to facilitate issue resolutionWrite incident communications within 15 minutes of a call to inform employees of issue status, as well as next steps to resolution and their respective ownersMonitor issue resolution progress, proactively following up with responsible parties