Jasvinder Singh

Experience

• 

  Sierra Innovations Inc

  Jun 2015 - Feb 2016

  Founding Member

  An effortless way to take your test prep online, a new age platform where Gurus go online!

• 

  Runnr

  Mar 2016 - Nov 2016

  Operations Manager

  About Runnr:Runnr was a B2B2C tech-based platform for hyper-local on-demand logistics, connecting merchants & aggregators to the customers. Acquired by Zomato in 2017.Responsibilities - • Supply Growth: Designed & improved processes for Driver Sourcing, Driver Onboarding and Driver Communications, Engagements, and Driver exits. • Led various initiatives for new driver onboarding & retention: Digital & offline marketing, 3rd party tie-ups, bike rentals, and instant loans, leading to 25% growth in drivers onboardings (Pan-India), achieved a 30% reduction in driver churn MoM. • Organized various events across Mumbai & Bangalore, with the help of local government bodies & NGOs for the onboarding of new drivers. • Daily Ops: Analyzed & managed metrics that objectively monitor supply-demand trends, to successfully hire, re-deploy & re-engage drivers, as per utilization, serviceability & stockouts in all localities in Mumbai. • Driver Quality: Improved upon the quality parameters for drivers on the ground to minimize the SLA breaches & improve service levels for the customers & merchants. Show less

• 

  HomeLane

  Sept 2017 - Apr 2019

  Delivery Manager

  About HomeLane:HomeLane aims to transform the ideas and aspirations of first time home buyers into their dream home in a personalized, pocket-friendly and predictable manner. One-stop solution for customers to get their home interiors done right from design consultation to production and then Installation.Responsibilities - • Lead a team of designers, design managers, project managers, quality control executives, installers, and external vendors to stitch together an otherwise complex supply chain seamlessly. • Responsible for resource allocation; project management; design, delivery & installation timelines; budgeting & cost management; end-product quality; Revenue & No. of Orders Throughput; and root-cause problem solving to continuously improve operations. • Responsible for all post-sales escalation resolutions for Bengaluru. Achievements • Designed and implemented SOPs throughout the customer lifecycle for improving the overall journey and bringing about efficiencies in the system. Achievement - • Delivered 97% of projects delivered within 45 days (highest pan-India). • Managed Revenue Collections of Rs. 2 Cr per month (average), while achieving 98% of revenue targets (highest pan-India) • Achieved consistent 15% MoM NPS improvement from Q3’17 to Q3’18. • Reduced median Install stage TAT by 35% & median Design stage TAT by 20%. Show less

• 

  Zolo

  Apr 2019 - Jun 2020

  Senior Operations Manager
• 

  WhiteHat Jr

  Jul 2020 - Dec 2021

  Senior Program Manager
• 

  Breathe Well-being

  Jan 2022 - now

  AVP Operations