Edward Delaney

Experience

• 

  Ford Motor Credit Co.

  Sept 1988 - Aug 1989

  Assistant Customer Service Representative
• 

  Various progressive

  Aug 1989 - Sept 1993

  Customer Service Representative
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  Ford Motor Credit Co.

  Sept 1993 - Apr 1998

  Supervised 10 employees and Dealer Services Department. Reviewed and negotiated problematic credit applications with dealer Finance/Sales Managers. Ensured dealer submitted contracts were funded promptly. Resolved dealer issues and fostered close working relationships to promote Ford Credit as principal lender. Completed performance reviews of departmental staff and ensured all employees were fully-trained.Only branch in region with net receivables growth year over year. Significantly increased volume of business from prior year. Show less

  • Dealer Services Supervisor

    Feb 1997 - Apr 1998

  • Wholesale Supervisor

    Sept 1996 - Feb 1997

  • Dealer Services Analyst

    Apr 1994 - Sept 1996

  • Senior Customer Service Representative

    Jan 1994 - Apr 1994

  • Wholesale Auditor

    Sept 1993 - Jan 1994
• 

  N/A

  May 1998 - May 1999

  N/A

  Took time off to travel the world.

• 

  VERITAS Software Inc.

  May 1999 - Jul 2002

  Managed one of the largest A/R portfolios within the company. Consistently exceeded cash collection and delinquency (ratio) KPIs. Established appropriate credit limits and credit files for all customers, regularly monitored files to assess changes in underlying financial conditions, calculated bad debt assessment monthly, completed customer A/R account reconciliations, resolved and cleared all aging A/R balances within portfolio, successfully collected past due receivables and worked closely with Revenue Accounting, Sales, Order Services and Tax teams to ensure accurate booking and invoicing of orders. Show less

  • Senior Credit Analyst

    Aug 2000 - Jul 2002

  • Credit/Collections Analyst

    Oct 1999 - Aug 2000

  • AR Technician

    May 1999 - Oct 1999
• 

  Symantec

  Jul 2002 - Feb 2006

  Credit Supervisor

  Supervised a team of five Credit Analysts for multi-billion dollar software company while managing one of the largest A/R portfolios within the organization. Responsible for reviewing credit decisions, training new hire employees; worked closely with team to identify, address and resolve issues impacting overall group objectives, and continually worked to motivate team to exceed quarterly goals.Consistently recognized in top 3 performers for cash collection and lowest 60-day portfolio.Implemented corporate credit guidelines which substantially improved credit risk evaluation.Veritas Software Show less

• 

  SumTotal Systems

  Feb 2006 - Mar 2010

  Senior Manager, Accounts Receivable

  Managed A/R/credit/collections for privately-held (formerly publicly-traded) Silicon Valley learning management software (LMS) company with annual revenues >$100M. Managed A/R team, established credit policies and corporate collection goals, developed weekly cash forecast, and assessed bad debt allowance requirements. Directly responsible for domestic A/R collections of $88M-100M annual with indirect responsibility for worldwide collections of $16M-20M. Supported external audits and facilitated booking and revenue forecasting for maintenance renewals.Consistently exceeded cash collection targets.Continually reduced greater than 60 day A/R portfolio.Substantially improved A/R reserve requirements.Implemented weekly A/R review process which greatly enhanced account visibility, thereby facilitating increased cash collections and improved risk assessment. Show less

• 

  Etched Media Corp & ExecuTrain West.

  Dec 2010 - Aug 2012

  Financial Controller (Shared Services).

  Financial Controller for (2) privately held Bay Area companies.Responsible for all accounting functions, including, but not limited to, A/P, A/R, General Ledger and Payroll. Responsible for timely compilation of financial analysis, budgeting, forecasting and operational metrics reports for executive management.Etched Media Corporation (EMC) was founded in 1980 to meet the most demanding product nameplate, logo and specialty label needs of some of the Bay Area’s most innovative companies. EMC offer's a comprehensive range of customized services and expertise, covering every stage of the product logo, labeling design and manufacturing process. During thirty years of dedicated service to our customers, EMC has developed an unsurpassed reputation for an innovative, “out-of-the-box” approach to facilitating our customers logo and product label needs. Visit EMC at: http://www.etchedmedia.com/.ExecuTrain West (ETW) is a training solutions company, offering training in a broad range of computer applications, technical courses, professional development, as well as ERP training and solutions. ExecuTrain operates 7 state of the art training facilities throughout the Western U.S. Courses are available from standard business applications, all the way to the most technical IT skills-based training and certification programs. ExecuTrain's business skills training includes desktop applications, professional and management development, technical skills and certifications, custom and proprietary business systems, consulting and corporate learning initiatives.Visit ETW at: http://www.executrainwest.com/. Show less

• 

  Baker & McKenzie

  Aug 2012 - Aug 2020

  Revenue Manager

  Responsible for the overall management of Revenue operations for the San Francisco/Palo Alto and Los Angeles, CA offices of Baker & McKenzie LLP, one of the busiest offices of the firm worldwide (78 offices globally). I manage a staff of 15 to accomplish performance goals in all aspects of billing, collections and Accounts Receivable. This includes inter alia; goal setting and performance management, as well as defining and implementing policies/procedures to enhance the effectiveness and efficiency of the billing and collections operation. I successfully collaborate with all levels of Firm personnel to improve operational efficiency and achieve performance goals. I manage departmental resources including providing appropriate career development platforms for staff. I routinely interact with billing attorneys, timekeepers, administrative staff, as well as clients, and prepare executive management reports and analysis of operational performance.Baker & McKenzie LLP is one of the largest law firm's in the world, bringing together the collaborative expertise, know-how and resources of more than 6,000 locally admitted lawyers in 78 offices worldwide. Show less

• 

  Arthur Cox LLP

  Oct 2021 - Jul 2022

  Finance Operations Manager

  Responsible for the effective management of all business service operations supporting the legal practice groups at the firm’s Dublin HQ, including, but not limited to; Accounts Payable (inc. Expenses)/ Banking (inc. client & firm accounts)/ Billing (inc. eBilling)/ Credit Control. This operation encompassed day-to-day management of a team of 11 - 15 staff and included, inter alia, setting goals and managing the team’s overall performance, as well as defining/implementing policies, procedures and tools to increase the effectiveness and efficiency of operations. I routinely collaborated with all levels of Firm personnel to improve operational efficiency and achieve performance goals. I regularly worked with all other accounting roles (Accountants, FP&A etc.), partners, timekeepers, practice group staff, as well as clients, and prepared management reports and analyses of operational performance. Show less

• 

  Totalmobile Ltd

  Dec 2023 - now

  Finance Operations Manager

  Totalmobile is a field service management organisation dedicated to delivering technology that makes work and the lives of mobile workers better. With a comprehensive range of field service capabilities, we provide a fully integrated platform that empowers our customers to simplify processes, achieve operational excellence and experience an exceptional return on investment.With over 1,000 customers and 500,000 workers using our technology every day, learn how your organisation can benefit from our leading field service solutions, and deep understanding of our vertical markets at www.totalmobile.co.uk. Show less