Erin Svitko

Experience

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  Staples

  Jan 1999 - Jan 2002

  Customer Service Specialist

  • Encouraged and lead by example to improve customer service given to customers on a store level.• Implemented all equipment and policy changes.• Drove team of cashiers and customer service to endorse programs such as service protection plans and Staples Business Rewards membership.• Organized and published schedule for Cashier and Customer Service associates.• Lead team meetings, covering sales and status on current customer programs

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  Staples Copycenter

  Jan 2002 - Jan 2006

  Copy & Print Center Specialist

  • Supervised a full service copy and print center in a high traffic area of Center City.• Maintained branch operations such as inventory, associate training and schedules.• Worked very closely with students of neighboring art colleges and employees of City Hall on various detail specific projects.• Managed document creation for projects including business cards, letterhead, envelopes, brochures, postcards, all completed with quick turn-around times and stellar customer service.

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  Xerox

  Jan 2006 - Jan 2012

  Site Supervisor

  • Supervise in-plant digital print business with average 2K orders per month, and bills internal client over $3 million yearly.• Provide guidance and daily activity direction to 8-10 Xerox personnel and contractors.• Exhibit interpersonal skills and technical understanding to help facilitate communication between management,specialists, iGen operators, and bindery/finishers.• Implement and support value assurance process at client site to guarantee day to day interface with key contacts will achieve client satisfaction.• Establish, maintain and enhance client relationships by assisting with print projects from design to delivery.• Connect with color management to ensure brand standards are met according to corporate color palette.• Use preflight and imposition software to properly release files to print, repair or report errors to account managers and designers.• Work closely with immediate manager in the areas of problem resolution, escalation and follow-up.• Establish and document processes for best practices including workflow procedures, document imposition and print-to-mail services.• Organizational and time management skills utilized to work on multiple priorities with various legal deadlines.• Coordinate training and administrative tasks performed by production associates. Show less

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  RevSpring

  Sept 2012 - Dec 2014

  Account Manager

  -Established and maintained business relationships between RevSpring and 8+ active Healthcare/Reseller clients.-Served as the liaison between the client and internal IT, Graphic Designers, & Development/programming teams.-Worked closely with Sales team to ensure that all details relating to the contract service requirements were clearly documented for reference. Created custom stock/service addendum for client contracts.-Collaborated with client to implement data file and statement design revisions.-Received direction from Vice President of Account Management and VP of Sales. Show less

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  Optimized Assets, Inc

  Oct 2015 - Sept 2021

  Media Buyer
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  Alpha Win

  Jan 2022 - Jan 2023

  Marketing Specialist

  Email Marketing • Social Media Marketing • Facebook & Instagram Ads & Analytics • Google Ads & Analytics

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  Freelance

  Feb 2023 - now

  Freelance Paid Media Strategist

  Paid Media Ad Campaigns including: Facebook/Meta Ads, Google Search & Display, YouTube. Ad and logo design, assorted graphics. Digital Strategy, Optimization and Analytics.

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  McColl Center

  Nov 2023 - now

  Studio Artist

  Multidisciplinary Art: Woodworking, Digital Collage, Large Scale Painting