
Thandeka Langa
Customer Care / Helpdesk / Switchboard Operator

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About me
Project Management Professional | Expert in Governance, Compliance, and Strategic Leadership | Driving Innovation and Excellence in Telecommunications
Education

Hudson Park High School
-Matric (Grade 12) English, Afrikaans, Business Economics, Mathematics, Accounting and History.
KLM Empowered – Bruma Lake
2018 - 2019National Diploma Project Mangament NQF level 5
University of South Africa/Universiteit van Suid-Afrika
-B-Com General Degree (Not Completed)
Experience

Sportman’s Warehouse (Pty) Ltd
Oct 1999 - Jan 2002Customer Care / Helpdesk / Switchboard Operator
All Health Distribution Services (Pty) Ltd
Aug 2002 - Mar 2003Client Services and Broker Liaison Consultant
Mobile-Fin (Pty) Ltd
Aug 2003 - Mar 2004Help Desk / Credit Controller / Accounts / Admin Clerk
Vodacom (Pty) Ltd
Nov 2004 - Dec 2011As Senior Finance Coordinator, I facilitated efficient financial operations by managing accounts payable and receivable processes, ensuring compliance with contractual and financial requirements, providing critical support for retail and event-related financial activities. My key deliverables were: ▪ Accounts Management: Submitting all AP and AR Oracle creation documents to relevant departments within strict deadlines, ensuring seamless financial processing.▪ Invoice Processing: Processing AP invoices and credit notes on Oracle, liaising with the finance team to confirm timely payments.▪ Month-End Accruals: Ensuring receipt of all statements required for accurate financial month-end accruals.▪ Contract Compliance: Reviewing and maintaining events management contracts, ensuring compliance with financial policies and procedures.▪ Banking Oversight: Verifying the accuracy of daily banking activities for company-owned retail outlets to maintain financial integrity.▪ Event Financial Support: Providing financial guidance and support to Vodaworld events, ensuring adherence to terms and financial requirements. Show less
Senior Finance Co Coordinator
Aug 2011 - Dec 2011Assistant Accountant
Nov 2004 - Jul 2011

Wanabio Family Trust
Jan 2012 - May 2014Outlet Manager and TrusteeAs Outlet Manager and Trustee overseeing 9 takeaway outlets and 1 restaurant, I led operational excellence by managing staff, optimising sales strategies, and ensuring financial accountability. My key deliverables were: ▪Team Leadership: Scheduling and assigning tasks to employees, monitoring work outcomes, and ensuring seamless daily operations across all outlets.▪Recruitment and Training: Recruiting, selecting, and onboarding new staff, while facilitating ongoing training programs to enhance team performance.▪Employee Performance Management: Coaching, counseling, and disciplining employees to maintain optimal job results and foster a motivated workforce.▪Sales Strategy Development: Reviewing stock activities, identifying additional sales opportunities, and implementing strategies to achieve and exceed sales targets.▪Financial Management: Overseeing monthly payroll, managing daily banking, and ensuring the accuracy of cash-up documentation and bookkeeping processes. Show less

Jurumani Solutions (Pty) Ltd (Vodacom (Pty) Ltd)
Jun 2014 - Jul 2017In this dual leadership role,I managed a national Vodacom project focused on equipping classrooms in schools across South Africa with cutting-edge technology, overseeing a team to ensure the project’s success. My key deliverables were: ▪Team Leadership: Directing and co-ordinated a team to achieve project objectives, ensuring collaboration and accountability.▪Financial Oversight: Monitoring and tracking project costs against budgets, ensuring adherence to financial policies and procedures.▪Archiving Systems Design: Developing and implementing SharePoint structures for documentation storage, enabling easy access and efficient referencing.▪Governance Compliance: Ensuring the project team’s adherence to governance policies, promoting accountability and alignment with organisational standards.▪Procurement Management: Raising purchase orders and verifying documentation to ensure compliance with purchase order policies and procedures.▪Meeting Co-ordination: Preparing for steering committee meetings, ensuring agenda alignment and stakeholder readiness.▪Project Planning: Creating detailed project plans, outlining task sequences to achieve objectives within time, cost, and quality constraints. ▪Operational Management: Overseeing day-to-day project operations, managing scope and maintaining control over processes.▪Stakeholder Relationship Management: Building and sustaining strong relationships with Vodacom SA, vendor, and school stakeholders, fostering collaboration and mutual support.▪Documentation Management: Ensured all project documents were complete, up-to-date, and appropriately stored for future reference.▪Audit Co-ordination: Conducting periodic audits to verify compliance and identify opportunities for process improvement. Show less As Project Accountant, I ensured financial accuracy and compliance by managing expenditure reconciliations, supplier payments, and budget risk mitigation. I streamlined financial processes, including foreign supplier management, to support the effective execution of divisional projects. My key deliverables were: ▪System Management (SAP): Ensuring that shopping carts were accurately loaded on SAP within agreed timelines, adhering to internal policies and procedures.▪Expenditure Reconciliation: Conducting complex reconciliations of divisional expenditure to maintain financial integrity and accuracy.▪Creditors Management: Maintaining up-to-date creditor aging records and ensuring timely, accurate payments to suppliers, fostering positive vendor relationships.▪Foreign Supplier Management: Preparing documentation for SARB approvals and conducting monthly reconciliations for all foreign payments, including FEC management.▪Budget Risk Mitigation: Identifying and flagging budget risks, compiling detailed financial reports, and facilitating the purchase order process to ensure fiscal responsibility.▪Process Improvement: Implementing streamlined processes to enhance efficiency in financial operations and compliance. Show less
Programme Administrator & Junior Project Manager
Jun 2014 - Jul 2017Project Accountant
Jun 2014 - Mar 2015

Jurumani Solutions (Pty) Ltd (Vodacom (Pty) Ltd)
Apr 2018 - nowAs a Project Manager, I lead finance and compliance-related projects aligned with Vodacom’s strategic objectives, leveraging expertise in compliance, stakeholder engagement, and financial processes. Key projects include spearheading a national initiative to ensure compliance with new ICASA regulations. My key deliverables are: ▪Compliance Leadership: Spearheading the national compliance project, aimed ensuring adherence to ICASA regulations, and mitigating operational risks.▪Project Management: Scoping, planning, and managing the full product lifecycle of IoT products projects, onboarding new suppliers ,ensuring risk mitigation, and successful productisation. Managing POV’s & POC’s and ensuring they meets Vodacom internal standard conforms to processes. ▪Stakeholder Engagement: Leading discussions with steering committees, internal teams, and external business customers to align project deliverables with regulatory requirements.▪Governance Enforcement: Implementing governance processes to elevate project quality and ensure adherence to established methodologies to ensure billing kicks off.▪Business Reporting: Preparing and presenting comprehensive reports to stakeholders, highlighting progress, challenges.▪Tender Support: Assisting IoT Account Managers in managing tender submissions, ensuring financial compliance.▪Meeting Co-ordination: Documenting and distributing minutes and action plans for all project meetings, ensuring clear communication and accountability among internal and external project teams.▪Validation and Compliance: Validating deliverables and ensuring adherence to agreed standards and timelines, maintaining accountability across project teams.▪Risk and Quality Control: Monitoring and controlling quality standards for all IoT products, proactively addressing risks to secure the achievement of project objectives. Show less As Financial Assistant, I ensured the accuracy and compliance of financial processes, including expenditure reconciliation, supplier payments, and stakeholder management. I facilitated timely and efficient financial operations while resolving supplier queries effectively. My key deliverables were: ▪ System Management (SAP): Monitoring and ensuring shopping carts were accurately loaded on SAP within agreed timelines and aligned with internal policies and procedures.▪ Expenditure Reconciliation: Performing complex reconciliations of divisional expenditure to maintain financial accuracy and accountability.▪ Procurement Co-ordination: Following up to ensure acceptance and delivery notes were accurately processed for receipting, supporting seamless procurement workflows.▪ Creditor Management: Maintaining up-to-date creditor aging records, ensuring suppliers were paid accurately and timeously to sustain strong vendor relationships.▪ Supplier Liaison: Resolving supplier payment queries and facilitating the signing of acceptance documents to maintain operational efficiency and trust. Show less
Project Manager
Oct 2018 - nowFinancial Assistant
Apr 2018 - Sept 2018
Licenses & Certifications

Traffic Department
Driver's License Code C1 – Own Vehicle- View certificate

Project Management Foundations: Risk
LinkedInJan 2025
Languages
- enEnglish
- isIsizulu
- afAfrikaans
- seSetswana
- seSesotho
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