Sharon Devine Harris, PHR, SHRM-CP

Experience

• 

  Trustmark National Bank

  Jan 1985 - Jan 1995

  Responsibilities entailed managing, directing and administering branch customer service activities statewide. Provided advice and service for multifunctional branch lending and customer service organization of 500 employees at various locations throughout the state of MS for Trustmark branch locations. Reported to Senior Vice President of Branch Operations. Served as sounding board to Senior Vice President of Branch Operations, Branch Managers and Customer Service Representatives regarding all banking issues/opportunities and decisions. Manage and direct the CSR function system wide Supervision of two Assistant Vice Presidents Write and administer policy and procedures for the CSR function Assist with mergers and acquisitions for branch operations for the CSRs Hire and counsel CSR personnel Show less

  • Vice President - Customer Service Representative Administrator

    Jan 1985 - Jan 1995

  • VP

    Jan 1985 - Jan 1995
• 

  Union Planters National Bank

  Jan 1995 - Jan 1998

  Vice President - Retail Lending Support Manager

  Responsibilities entailed managing and administering lending activities. Provided advice and service for multifunctional branch lending organization of 150 employees at various locations within the Memphis community. Reported to Senior Vice President of Lending. Served as sounding board to Senior Vice President of Lending and Branch Managers regarding all lending and banking issues/opportunities and decisions. Manage and direct the branch Loan Managers and Loan Associates Supervision of two Retail Lending staffers Write and administer policy and procedures for the lending function in Memphis Retail Lending Division Provide training to new Retail Lending personnel with an emphasis in lending Hire and counsel Retail Lending personnel Show less

• 

  Union Planters

  Jan 1995 - Jan 1996

  Vice President - Branch Manager

  Lending functions for both consumer and commercial customers Perform credit analysis and financial planning Supervision of the both lending and other branch personnel Managed the day to day operations of the branch Residential Mortgage Originator Licensed Annuity Representative

• 

  Union Planters Bank

  Sept 1995 - Jan 1998

  Vice President
• 

  MCI WorldCom

  Jan 1998 - Mar 2003

  Sr. HR Manager

  Sr. HR Manager for the Memphis Call Center.

• 

  MCI Inc., WorldCom Corporation

  Jan 1998 - Jan 2003

  Regional HR Manager

  Responsible and accountable for overall Human Resource functions in the Memphis Center, as well as serving in a Regional capacity for; . Responsibilities include management of HR team of 16 employees including receptionists, administrative staff, recruiters, generalists and HR Managers. Provide program implementation for manning and supervising the employment functions of a call center operation encompassing 850 non-exempt telesales and 100 management and sales support employees; Responsible for recruiting employees for telesales, administrative, management, and various professional sales support. Provide performance management for each and establish mentoring for succession planning. Develop human resource policy and procedure to ensure company employee relations position is best understood. Development and implementation of training programs for exempt and non-exempt employees, including various levels of management.Train and interpret polices and serve as a resource to ensure consistent administration. Manage company response to state unemployment claims, provide company representation in hearings, and assist with company response to civil rights/ EEO related charges. Ensures Regional compliance with federal, state, and local laws and regulations.Counsel individual employees or groups of employees to resolve employment related concerns and issues. Assist in the development and implementation of company-wide employee relations training programs for management, which improves skills in creating and maintaining a superior work climate. Show less

• 

  Accredo Health Group

  Apr 2003 - Apr 2012

  Director of Human Resources

  Directs employee relations and succession planning activities. Responsible and accountable for overall Human Resource functions in the Accredo Health Group for Accredo Therapeutic Operations. Provide program implementation for manning and supervising the employment functions of a pharmacy operation encompassing 2100 full time/part time employees and 550 per diem employees across the country. Provided strategic, integrated advice and direction on business issues with HR implications to mid-high level leaders in pharmacy operations. Partnered with leaders to develop plans and actions that positively impact workforce planning, organizational design, employee engagement and organizational culture strategies. Managed talent and succession planning to build bench strength for future success. Developed and implement performance metrics to support business objectives. Advised in the areas of performance counseling, employee retention, policy interpretation and implementation, conflict resolution, legal/contractual requirements, and managing cultural integration. Show less

• 

  Express Scripts

  Apr 2012 - Jan 2019

  Senior Director Human Resources

  Align human resource imperatives with business initiatives and strategies as a business partner to leaders in Accredo Health Specialty Pharmacy, United Bio Source and Curascript Specialty Distribution which supports over 6500 employees. Provide strategic insight and influence relative to change management/ workforce planning, talent management/ succession planning, organizational/ leadership development, and policies/ programs. Leverage and partner with HR Operations/ Centers of Expertise teams to deliver programs and tools to the business units. Ensure effective reporting and analysis of HR data to enable the business to make key operational and strategic decisions. Show less

• 

  AnovoRx -

  Feb 2019 - now

  Vice President Human Resources