Susan A.

Experience

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  Eko Hotels & Suites

  Jan 2003 - Dec 2005

  Guest Relations Officer

  Collect and analyze guest feedback to identify areas for improvement in service delivery.Generate reports on reservation trends, guest preferences, and service performance.Use data to recommend changes to improve guest experiences and operational efficiency.Handle guest inquiries and complaints promptly and professionally, escalating issues when necessary.

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  South Atlantic Petroleum Limited

  Jan 2006 - Jul 2007

  Executive Assistant

  Collect, analyze, and present data to support executive decision-making.Manage executive calendars, including scheduling meetings, appointments, and travel arrangements.Prepare and edit correspondence, reports, presentations, and other documents.Handle confidential information with discretion and maintain the security of executive records.

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  OIS Services

  Sept 2015 - Dec 2019

  Supervisor - Sales Representative

  Developed analytical skills, focusing on information systems and applicant biometrics.Implemented regression models to predict outcomes and improve decision-making.Collaborate with cross-functional teams to define project requirements and specifications.Design, develop, and test software applications and features.Manage visa and immigration processes for international team members, including visa applications, work permits, and compliance with immigration laws and regulations.Participate in code reviews, documentation, and knowledge sharing sessions with team members. Show less

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  Georgia State University - J. Mack Robinson College of Business

  Jan 2020 - May 2020

  Graduate Student Research Assistant - Advancement Office

  Assist in the planning and implementation of fundraising campaigns, events, and initiatives to cultivate and steward donors.Conduct prospect research to identify potential donors and funding opportunities, utilizing various databases and resources.Coordinate donor communication and engagement activities, including drafting correspondence, preparing proposals, and managing donor recognition efforts.Maintain accurate and up-to-date donor records in the university's database system, ensuring data integrity and confidentiality. Show less

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  Georgia State University

  Aug 2020 - May 2021

  Graduate Research And Teaching Assistant- Office of Student Success

  As a dedicated GSU 1010 Instructor at Georgia State University, my focus lies in facilitating a smooth transition for first-year students into the university environment. Responsibilities include:Designing and delivering dynamic curriculum content tailored to the unique needs of incoming students.Developing comprehensive course materials and assessments to enhance learning outcomes.Providing individualized mentorship and guidance to support students in achieving their academic goals.Organizing and leading workshops and events aimed at fostering personal and professional growth.Conducting thorough assessments and offering constructive feedback to promote student development. Show less

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  Ansley Golf Club

  Mar 2021 - Dec 2021

  Guest Service Representative

  Greeting guests upon arrival with a friendly and welcoming demeanor. Managing reservations and seating arrangements to optimize table turnover and guest satisfaction. Communicating effectively with servers, kitchen staff, and management to coordinate seating and accommodate special requests. Maintaining cleanliness and organization in the hostess station and lobby area. Assisting with special events and functions as needed, including setup and breakdown of event spaces. Providing exceptional customer service by anticipating and addressing guest needs and concerns. Show less

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  OIS Services

  Feb 2023 - now

  Center Manager

  Created decision trees to enhance operational workflows.Analyzed program data to measure impact and improve effectiveness.Implemented data-driven decision-making practices across departments.Maintain project timelines to ensure tasks are accomplished effectively.Develop, implement, and maintain budgetary and resource allocation plansResolve internal staff conflicts efficiently and to the mutual benefit of all involved

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  Georgia State University - J. Mack Robinson College of Business

  Aug 2023 - now

  Graduate Administrative Assistant

  Coordinate meetings, events, and workshops, overseeing logistics like venue booking and materials preparation.Provide exemplary assistance to students, addressing inquiries and directing them to resources as needed.Proficiently manage administrative tasks to support faculty and staff, including data entry, meeting scheduling, and correspondence.Conduct research and compile data to fortify departmental initiatives, aligning with university objectives.Foster collaboration across departments to enhance operational efficiency university-wide. Show less