Prasad Kale

Experience

• 

  Rajco Infotech

  May 2000 - May 2002

  Senior Software Engineer

  Senior Software Engineer - BioInformatics

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  Syntel India Ltd.

  May 2002 - Oct 2005

  Application Support Coordinator at AIG, USA, Senior Analyst at Syntel India Ltd.

  - Planning and coordination for application support and maintenance activities- System analysis activities, validation of project deliveries and artifacts- Client facing 1st level production support- Knowledge management

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  Zensar Technologies

  Aug 2005 - Apr 2021

  - Execute and maintain an end-to-end bot operating framework- Responsible for planning, controlling, reporting projects as well as manage operational needs for digital solutions- Effective Change management & Customer Expectations management- Ensure bots meet all applicable business requirements, Work with technology partners within each functional group to manage bot life cycles for each use-case. - Ensure optimization of both SLAs and overall virtual workforce. - Ensure business requirements are being met with the delivered business functionality of vendor and/or internal technology solution and highlight differences and potential changes/solutions. - Develop and communicate process changes, enhancements, and modifications – verbally and through written documentation – to management, peers, staff, and other employees so that issues and solutions are understood.- Involvement in building strategy for digital skills development, and strategic partnerships- Involvement in enabling BBBEE and MICT SETA compliance requirements- Client Expectation management as well as relationship management, - Working with sales team to promote IT services from near shore- Project Management activities. (Planning, Organizing, Controlling, Monitoring, Risk and issue management) for enhancement as well as support activities.- Planning Induction and training programs for associates, conducting performance appraisals.- Participate external audits, and strategic planning fro Digital transformation programme Show less - Execute and maintain an end-to-end bot operating framework- Responsible for planning, controlling, reporting projects as well as manage operational needs for digital solutions- Effective Change management & Customer Expectations mnagement- Ensure bots meet all applicable business requirements, Work with technology partners within each functional group to manage bot lifecycles for each use-case. - Ensure optimization of both SLAs and overall virtual workforce. - Ensure business requirements are being met with the delivered business functionality of vendor and/or internal technology solution and highlight differences and potential changes/solutions. - Develop and communicate process changes, enhancements, and modifications – verbally and through written documentation – to management, peers, staff, and other employees so that issues and solutions are understood.- Involvement in building strategy for digital skills development, and strategic partnerships- Involvement in enabling BBBEE and MICT SETA compliance requirements- Client Expectation management as well as relationship management, - Working with sales team to promote, and operationalize IT services from near shore- Project Management activities. (Planning, Organizing, Controlling, Monitoring, Risk and issue management) for enhancement as well as support activities.- Planning Induction and training programs for associates, conducting performance appraisals.- Participate external audits, and strategic planning fro Digital transformation programme Show less - To consult and review with the development managers to determine project deliverable, project plan, project staffing, scheduling, project time frame,- Identification of risks, contingency plans, resource availability, quality process for accomplishing the project milestones during various phases of the project, if the project involved development or is a major enhancement. - Active interaction with business as well as PMO functions.- To monitor project status, prepare status reports, maintain time sheets, project review report, onsite/offshore coordination, employee rotation, adherence to quality processes/standards, handle customer interface, review customer satisfaction, & take sign off from customer upon project completion.- To conduct regular/periodic team meetings to review project status and project specific plans.- Project/client/organization specific requirements.Ensure basic project specific infrastructure is organized/arranged for its team members working on the project.- Minimize exposure and risk across multiple projects.- Ensure project documents are complete, current and stored appropriately.- Coordinating with other departments for requirements.- Interpersonal skills, Counseling/ motivating team and addressing their concerns Show less As a Delivery Manager in role I am currently deputed at Zensar Technologies Ltd. South Africa, responsible for managing near shore delivery centre. Primarily driving responsibilities for facilitation for Internship program as well as managed mode of service delivery. Zensar provides services in Infrastructure Management, Testing as well as application development space from near shore delivery centre in South Africa.- Delivery Management for all deliveries for projects, enhancements & Support from delivery centre.- Monitoring and managing service delivery for application and security monitoring services for leading clients in banking domain- Client Expectation management as well as relationship management, engaging with customers- Working with sales team to promode, and operationalize IT services from near shore- Responsible for planning, controlling, reporting projects as well as operational needs to delivery services- Maintain records of Invoice, accruals, and project costing.- Project Management activities. (Planning, Organizing, Controlling, Monitoring, Risk and issue management) for enhancement as well as support activities.- Actively involved in communication through mails, calls and video conferences with clients and project stakeholders for requirements, technical discussions, delivery management and planning as well as participation in steering committees and change control boards.- Planning Induction and training programs for associates, conducting performance appraisals- Drive intership programme, to facilitate local talent, induct the associates in acounts locally Show less - Delivery, relationship and expectations management - Planning and execution of software development, maintenance & support projects- Strong project management skills in complex production environments.- Active involvement in strategic planning, opportunity and lead generation activities.- Process driven; always looking to improve the delivery process.- Meticulous, well organised and able to prioritize, experience in preparation and participation in internal as well as external process audits like ISO, CMMi L5- Experience in running IT Infrastructure and Java, J2EE dev and support teams- Sound business and commercial acumen; cost management is key.- Customer facing with strong communication and presentation skills and capable of presenting complex issues to both peers and non-experts.- Demonstrate knowledge in Project Management, Java, J2EE adoptive to latest methods, technologies etc.- An understanding of good PR principles and how to communicate diplomatically with clients Show less - To consult and review with the delivery manager to determine project deliverables, project plan, project staffing, scheduling, project time frame,- Identification of risks, contingency plans, resource availability, quality process for accomplishing the project milestones during various phases of the project, if the project involved development or is a major enhancement. - For other -Support projects determine project deliverables, identification of risks, contingency plans, resource availability, quality process.- To monitor project status, prepare status reports, maintain timesheets, project review report, onsite/offshore coordination, employee rotation, adherence to quality processes/standards, handle customer interface, review customer satisfaction, & take sign off from customer upon project completion.- Coaching, mentoring team on technical/business specific aspects & Motivating team members to continuously deliver quality deliverables.- To conduct regular/periodic team meetings to review project status and project specific plans.- Provide continuous feedback to team members and plan appropriate training programs for their growth in terms of role/technology/domain expertise keeping - Project/client/organization specific requirements.Ensure basic project specific infrastructure is organized/arranged for its team members working on the project.- Minimize exposure and risk across multiple projects.- Ensure project documents are complete, current and stored appropriately.- Coordinating with other departments for requirements.Interpersonal skills, Counseling/ motivating team and addressing their concerns Show less

  • Sr. Project Manager - Digital Transformation

    Aug 2018 - Apr 2021

  • Project Manager - Digital Transformation

    Jul 2016 - Jul 2018

  • Project Management at Discovery Vitality (Client)

    Nov 2014 - Jul 2016

  • Delivery Manager

    Mar 2013 - Oct 2014

  • Delivery Management at Investec(Client) SA, Project Manager

    Jun 2011 - Mar 2013

  • Project Manager

    Aug 2005 - Jul 2011
• 

  LTI - Larsen & Toubro Infotech

  Apr 2021 - Oct 2024

  Associate Engagement Director

  - Conducting Opportunity analysis- Manage client relationship, conduct leadership connect and account governance reviews- Collaborate and work with delivery and business development team to achieve growth for vertical- Planning and strategically positioning LTI's services offerings for banking and financial services- Business Solution planning and designing, participating in RFP responses- Align and collaborate with delivery streams and client partner to identify growth opportunities- Direct skills development initiatives, plan and execute technology focused learning initiatives across the region for BU Show less

• 

  LTIMindtree

  Apr 2021 - now

  I like interacting with stakeholders and keep active interest irrespective of the opportunity for sales, because I strongly believe in nurturing longterm, trustworthy professional relationships. All my interactions are to share more thoughts, options possible and listen to customers or prospects, bring in innovation, people centric viewpoint objectively by respecting cultural beliefs.- Identify and pursue new business opportunities and actively assist customer to solve business problems, focusing on innovative strategies for lead generation, prospecting potential customer.- Build and refine the sales pipeline and drive continuous improvement initiatives aimed at enhancing engagement effectiveness and identify people centric opportunities for optimization and digital transformation.- Lead sales presentations, workshops, and customer meetings, ensuring a high level of stakeholder engagement and satisfaction.- Act as one of the primary points of contact for stakeholders, addressing their needs and concerns with professionalism and responsiveness.- Actively participate in marketing events and utilizing these platforms to LTIMindtree offerings and assist customer to imagine art of possibilities while building strong network connections.- Conduct market research to identify trends, challenges for emerging markets and opportunities.- Prepare regular reports for senior management detailing business development activities, market insights, and client feedback. Show less - Build and maintain trusted relationships with stakeholders to ensure alignment of business goals in account management.- Identify and pursue growth opportunities within existing accounts by actively participating in services business development.- Assist sales and delivery leadership in qualifying and seizing consulting opportunities with both current and potential clients.- Collaborate with sales and partner alliance teams to create a robust pipeline for account growth.Utilize appropriate tools for accurate resource and opportunity forecasting in account management.- Manage the creation and timely delivery of Statements of Work (SOWs) and approvals, overseeing contract and invoicing statuses.- Lead project scoping and estimations within identified opportunities to enhance account management efficiency.- Support the sales and marketing team through active involvement in strategic planning and market development activities.- Direct and manage skills development initiatives for regional account management growth. Show less

  • Associate Account Director

    Nov 2024 - now

  • Associate Engagement Director

    Apr 2021 - Oct 2024