Gerson Freire

Experience

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  Teleperformance

  Jan 2010 - May 2011

  Customer Service Representative (Collections & Retention)

  ● Negotiated payment plans, reducing delinquency rates by 25%.● Managed customer retention and conflict resolution, ensuring customer loyalty.● Resolved technical issues while maintaining excellent customer service standards.

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  CSU BR

  May 2011 - Feb 2019

  ● Conducted full-cycle recruitment for operational, strategic, and administrative positions (Customer Service, Finance, IT, HR, Marketing).● Managed high-volume hiring (500-1000 roles per month) while analyzing HR metrics and data-driven insights to optimize talent acquisition.● Developed and implemented employer branding strategies, increasing candidate engagement.● Created and optimized recruitment processes, reducing hiring time by 30% through workflow improvements.● Facilitated internal talent mobility programs, such as the "Crescer" initiative, boosting career growth by 40%.● Partnered with HR consultancies and staffing agencies to enhance talent attraction and streamline onboarding procedures. Show less

  • Human Resources Recruiter

    Jan 2014 - Feb 2019

  • Recruitment Assistant

    Jan 2012 - Dec 2013

  • Human Resources Trainee

    May 2011 - Dec 2011
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  Artizan Food Co.

  Jun 2019 - Apr 2021

  Catering Assistant

  • Assisted in food preparation and service at corporate catering events.• Maintained food hygiene standards and ensured quality control.• Managed orders and replenished stock supplies as needed.

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  Costa Coffee

  Apr 2021 - Nov 2021

  Team Leader

  ● Supervised staff and conducted hiring processes, employee onboarding, and training sessions.● Led shift operations, ensuring smooth workflow and efficient problem-solving under pressure.

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  Aventura Café

  Nov 2021 - Sept 2023

  Barista

  ● Provided exceptional customer service, driving repeat business.● Assisted in training and recruitment, enhancing team leadership.

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  LE PETIT BRETON

  Sept 2023 - Mar 2025

  Head Barista & Team Leader

  ● Manage end-to-end recruitment for baristas and customer service teams, utilizing behavioral and competency-based interviews.● Conduct onboarding, employee engagement initiatives, and conflict resolution to maintain a productive work environment.● Lead promotional campaigns and customer engagement strategies to enhance brand loyalty.● Oversee daily operations, ensuring effective time management and workflow optimization.

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  Accenture UK & Ireland

  Mar 2025 - now

  Trust & Safety New Associate - English

  ● Maintenance a safe and trustworthy online environment; ● Ensure that digital platforms remain free from harmful content, misinformation, and policy violations;● Content moderation to uphold community guidelines and compliance standards;● Risk assessment & escalation of sensitive or complex cases;● Collaboration with cross-functional teams to enhance platform safety;● Analysing trends to improve moderation strategies and user experience.