James Pozucek

Experience

• 

  Aetna, a CVS Health Company

  Sept 1988 - Sept 1994

  Desktop Support/LAN Admin

  On site desktop support and LAN administration in the Middletown, CT facility.

• 

  Nasdaq

  Sept 1994 - Jun 2003

  Manager, Tier II at Nasdaq
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  Perimeter Internetworking

  Apr 2004 - Jun 2005

  Command Center Manager

  Hands-on manager of a three tiered, high volume call center. The company provided internet services to an external customer base. Services included WAN connectivity between client sites, firewall services, web content filtering, email hosting, virus detection and protection, intruder detection services and software distribution. The Call Center provided direct support for all teh services listed.

• 

  LANXESS

  Dec 2005 - May 2011

  Responsible for:- SQL Server administration- Security and Patch Mangement using LANDesk and WSUS- Citrix Administration - Data reporting and analysis using SQL and Crystal Reports Manager of a high volume multi-national call center. Currently supporting Windows Office products, Windows Acitve Directory, Citrix, Novell, VPN connectivity, Cisco network hardware, VMWare, Exchange, Outlook etc.Also responsible for datacenter operations and local Site Support.

  • SBC & Client Technologies Engineer & SQL DBA

    May 2008 - May 2011

  • Manager, Global IT Customer Support

    Dec 2005 - May 2008
• 

  R/GA

  May 2011 - May 2012

  Senior Desktop Support Technician

  Creates and maintains packages, task and Images in LANDesk. Opens and documents tickets. Does intermediate to advanced level trouble shooting to resolve any issue. Accurately records pertinent information. Manages projects and helps engineer desktop computing environment. Installs software, repairs/replaces broken hardware, manages inventory, installs upgrades, documents procedures and end-user how-to, supports mobile devices including configuration and trouble-shooting.

• 

  Nuvance Health

  Mar 2012 - Mar 2019

  Desktop Technology Administator

  • Provide Ivanti Endpoint Manager v2018.x support for the organization containing approximately 8000 devices. This includes core support, backend database support and system upgrades.• Implemented, and supported software deployments through Enterprise Endpoint Management solution, group policy, and/or related technology• Developed and maintained Provisioning templates for a variety of Windows 7 (x86 and x64) and Windows 10 builds for both Legacy and UEFI BIOS configurations. This includes custom software installs and driver management.• Managed Enterprise Endpoint Security Software (Anti-Virus)• Managed Security Patching on operating systems and third party applications across all Endpoint devices through Enterprise Endpoint Management solution of WSUS.• Custom metric reports and dashboard created using standard query tools, SQL and Ivanti Xtraction.• Strong experience with batch files, Powershell and VB scripting.• Managed Enterprise Active Directory and Group Policy.• Responsible for maintaining software standards.• Architect of solutions focused on cost efficiency and performance optimization to meet the needs of the Enterprise. Identified new and creative opportunities that leverage technology to support additional business processes or function.• Technical lead for several organization wide software upgrades and deployments.• Led peers and customers through detailed assessment and design process for Endpoint deployments.• Provided Software License Management ensuring compliance with vendor software license counts.• Acted as the final escalation point for complex technical issues.• Provided 24/7 support through investigation & analysis of problems using documentation, manuals, debugging tools & logic to resolve problems, prevent recurrence & ensure continuity Show less

• 

  Ascend Performance Materials

  Apr 2019 - Jan 2024

  Senior IT Client Technology Engineer

  • Responsible for patching Windows Workstation and Server versions utilizing remote administration tools (Ivanti EPM, SCCM, Ivanti Security Controls).• Responsible for building and maintaining server maintenance windows for automated patching.• Providing patch requirement dashboards for a global view of all devices requiring patches.• Worked closely with the IT Security department to remediate Zero-Day patch requirements.• Maintained all third-party software licenses.• Responsible for building silent, unattended software deployment packages for remote installations (Ivanti EPM, SCCM).• Provided detailed inventory reports for management as needed.• Responsible for building and maintaining standardized provisioning templates for the initial imaging of WIN10\WIN11 devices as well as building reimaging tasks to upgrade the OS in place.• Implemented global distribution servers to reduce time and bandwidth requirements for imaging, patching and software distribution.• Implemented the Ivanti Cloud Service Appliance in Hyper-V Manager and deployed it to the Microsoft Azure cloud to manage off network devices for software distribution and patching.• Designed and maintained multiple Microsoft Azure VDI host pools providing offnet access to published desktops and applications.• Implement Microsoft Azure Host Pool scaling plans to reduce operational costs.• Windows 365 Cloud PC design and administration.• Application virtualization using ThinApp, App-V and MSXI App Attach.• Ivanti Xtraction Dashboard design.• PowerShell and Batch Command scripting experience.• SQL query language experience.• Group policy experience• Active directory user and group administration.• Server folder and share administration.• Microsoft IIS administration.• Developed and maintained virtual workstations using VMWorkstation, VCenter and Hyper-V.• SCCM Administrator prior to migrating to Ivanti Endpoint Manage v2022 SU5. Show less