Kanu Kanagharatnam

Experience

• 

  McDonald's

  Sept 2010 - Nov 2012

  Crew Trainer

  Provided quality customer service by creating a friendly environment, greeting and acknowledging every customer. As a crew trainer was responsible for training new employees, so they could familiarize themselves with the procedures and rules at McDonald's. Helped shift manager with controlling the floor.

• 

  Tim Hortons

  Feb 2013 - Feb 2015

  Crew Member

  Delivered exceptional customer service while attaining goals set by management team Participated in sales-improved workshops to facilitate the up-selling of products.

• 

  CST Consultants Inc.

  Apr 2014 - Aug 2014

  Account Service Representative (CO-OP Student)

  Processed contractual changes, RESP payments, Deposits, account and banking details through CRM software. Assessed eligibility of Education Assistance Payments for post-secondary students.Exchanged emails with clients and agents, discussing their financial policies and requests. Liaised with sales agents to solve their client issues.

• 

  Freedom Mobile

  Feb 2015 - now

  Sales Specialist - Supervisor

  • Developed rapport with potential customers using effective communication and closing techniques to meet or exceed individual sales targets. • Consistently exceeded monthly activation targets by promoting bundled products, achieving an average of 112% of the target with 60 phone activations per month. • Provided high-quality customer service to an average of 20-25 customers per shift, proactively monitoring sales opportunities and building strong customer relationships • Conducted Cash management responsibilities, including conducting audits, reconciliations, and facilitating daily deposits, contributing to the seamless day-to-day operations of the business.• Actively participated in the onboarding and training of new team members, fostering a supportive and collaborative work environment. Show less

• 

  Toronto Triple Threat Youth Basketball

  Sept 2017 - May 2019

  Assistant Basketball Coach

  • Mentored and motived boys aged 13-14, emphasizing basketball fundamentals, teamwork, and sportsmanship, both on and off the court. • Facilitated skill development sessions, including drills, conditioning, and strategy discussions to elevate players on court performance. • Managed the athletic budget, organized fundraisers, and travel for out-of-town tournaments.

• 

  BMO Financial Group

  May 2018 - May 2019

  Financial Planning Associate

  • Served as primary liaison for three financial planners, fostering client relationships, ensuring document accuracy, and proactively addressing inquiries via email and telephone. • Provided clients with valuable insights into customized investment and product comparisons, while ensuring a smooth and efficient process for financial registrations to facilitate investments.• Contributed to extensive campaigns targeting existing and prospective clients, utilizing cold calling and marketing strategies, to drive investments in BMO’s offerings, resulting in $5.5 million in new sales within 7 months through 230 scheduled appointments. Show less

• 

  Label 428

  May 2019 - Oct 2019

  Account Coordinator Intern

  • Managed client social media accounts (Facebook, Instagram, Twitter), focusing on scheduled posting, engagement, and moderation. • Created client management spreadsheets for Account managers to track ad spend, statistics, scheduling, promotions, outreach, and research. • Developed monthly mood boards and content calendars for active social media platforms, guiding client pre- and post-content creation strategies. • Assessed social media success, utilizing metrics such as Total Reach, UGC, Impressions, and followers, and delivered metric reports to clients, emphasizing client engagement and brand awareness. Show less