Katelyn Maclellan

Experience

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  Plato's Closet

  Sept 2018 - Aug 2023

  Shift Supervisor

  - Managed a team of 3-5 employees to create an organized and efficient retail environment leading to increased customer satisfaction and improved customer retention.- Created and executed a weekly social media schedule, posting daily on various platforms leading to the establishment of an engaged audience and resulting in increased profits.

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  Rideau Glen Golf Club

  May 2021 - Nov 2024

  Membership Coordinator

  - Continuously built rapport with golf club members and guests through outstanding customer service throughout the season leading to increased member return rate.- Ensured organization of daily golf club activities and member information using various software programs and physical book-keeping procedures, resulting in efficient workflow and protection of sensitive information.

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  Western Student Recreation Centre

  Aug 2022 - Apr 2024

  Membership Services Associate

  - Enhanced member experience by paying great attention to detail to administrative duties, creating an organized and welcoming environment for Western students and staff.- Effectively communicated and enforced facility policies and procedures, ensuring a safe environment for members.

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  Western Public Health Association

  Sept 2023 - Apr 2024

  Director Editorial

  - Coordinated with the executive team during weekly meetings to organize campus outreach activities, promoting public health to the Western University student population.- Contributed to the establishment of the Western Public Health Association Podcast and Blog, leading to increased student engagement and interest in the field of public health.

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  Western Unified Basketball Program

  Oct 2023 - Apr 2024

  Special Olympics Athlete Support

  - Worked closely with a group of 15-20 Special Olympics athletes to strengthen their basketball and interpersonal skills resulting in improved teamwork among participants.- Aided with the organization and execution of engaging weekly activities for athletes and volunteers leading to an increased return rate among all participants.

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  London Food Bank

  Oct 2023 - Apr 2024

  Warehouse Volunteer

  - Performed weekly work in the warehouse including making hampers and sorting donations leading to a supportive environment for staff, volunteers, and community members.- Efficiently conducted inspections of both fresh and non-perishable donations resulting in increased quality control of food items to be distributed to members of the community.

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  Southbridge Care Homes

  May 2024 - Dec 2024

  Dietary Aide

  - Used skills and knowledge gained from both post-secondary education and hands- on experience to ensure proper food-handling, storage, and labelling, creating a safe environment for residents and team members.- Demonstrated excellent attention to detail while following both company and provincial long-term care guidelines and protocols.- Aided kitchen in meal preparation under supervision of cooks and nutrition manager.- Served meals ensuring dietary needs are followed, enhancing meal-time experience for all residents.- Maintained a high quality of cleanliness in the kitchen and dining room leading to increased efficiency and improved workflow. Show less