Christopher Ejinkeonye

Experience

• 

  United Bank For Africa

  Sept 2008 - Sept 2009

  Customer care officer

  Handle customer enquiries professionally in line with stated service level agreements with other departments, respond to complaints / enquiries in a timely and courteous manner and demonstrate an effective feedback mechanism in the course of duty.

• 

  Convergys

  Nov 2011 - Jan 2014

  Customer service representative

  Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems.

• 

  Synchrony

  Mar 2014 - Mar 2015

  Customer Service Representative

  Providing customers with information related to their credit cards, discussing payment options, answering inbound calls, and resolving credit inquiries on new accounts.

• 

  Mayroses Hotel

  Feb 2016 - Dec 2018

  Customer Service Manager

  Managed and trained a team of 30 employees for over 3 years. Positioned to swiftly ascend the managerial ladder by improving personal and team customer service skills. Provided administrative duties, eg inventory keeping, audit and building maintanance. Implemented aggressive sales strategies and marketing plans to optimize sales and increased return of customers.

• 

  Freelance

  Jan 2019 - Sept 2020

  Hotel Consultant

  Offered advice and expertise to Hoteliers and new startup. Improved business performance in terms of operations, profitability, management, structure and strategy.

• 

  Picadilly Suites and Club

  May 2020 - Sept 2022

  Manager and Internal Control

  Handled operations, created sustainable work schedules, audit and inventory management. created marketing strategy, optimized sales level. Provided good health and safety standards.

• 

  Axor Hotels & Suites

  Jan 2023 - Apr 2024

  Operations Manager

  Handled operations, created sustainable work schedules and staffing, audit and inventory management. Hosted events, created marketing strategy, optimized sales level. Provided good health and safety standards.

• 

  PrimeHire

  Jul 2024 - now

  Customer Service Specialist

  Handle a high volume of inquiries via phone, email, or live chat, providing answers to questions, resolving issues, and maintaining a positive customer experience.