Franklin Puthuva

Experience

• 

  Alpha Plus Technologies Pvt. Ltd.

  Jul 2015 - Jan 2020

  - Business development: Increased the yearly profits achieved by the organization by successfully converting leads, bidding for tenders, negotiating and winning business deals.- Project Management: Was actively involved in identifying, planning, and further executing projects within the organization as well as for external clients.- Product Manager: Played a key role in upgrading existing software solutions along with envisioning new products and overseeing its development.- Team Management: Managed team members within a zone and thereby ensured regular achievement of zonal and organizational targets.- Recruitment and Training: Was responsible for hiring, training, and further nurturing individuals for the Business development and marketing team- Documentation: Created scope, cost, schedule, risk, and other crucial documents associated with projects. Worked extensively with the content creation team for all marketing activities.- Strategy Management: Identified domestic and global opportunities for the company by liaising with existing clients, channel partners, and other potential customers.- Project and product delivery: Learned about client environments, monitored installation process, conducted trainings at client locations, and further ensured appropriate deployment of software.- Client engagement: Conducted industry-specific conferences for clients belonging to the same sector. Represented my firm at seminars/conferences to expand Company outreach. Show less - Market Research: Identified potential clients, Industries, markets and individuals for new business. Also looked for suitable tenders aligning with the organization's interests.- Lead generation: Reached out to domestic and global organizations and pitched software products, projects, solutions, and consultancy services.- Business to Business sales: Conducted end-to-end sales by understanding client requirements, designing appropriate solutions, creating proposals, carrying out negotiations, and closing deals.- Client management: Frequently engaged and constantly supported with existing and new clients post project completion- Product demonstrations/Project presentations: Gauged client needs and explained my organization's current potential and tentative plan for fulfilling the same. Show less

  • Sr. Associate - Business Development & Marketing

    May 2017 - Jan 2020

  • Associate - Business Development & Marketing

    Jul 2015 - Apr 2017
• 

  Coding Elements

  Jun 2020 - Dec 2020

  Coding Instructor

  Pursued my passion for teaching by engaging with young minds and helping them develop a strong base in coding through languages like Blockly & Python.

• 

  Northeastern University Information Technology Services

  Apr 2021 - Jan 2022

  IT Customer Experience Technician

  Provided Tier - 1 technical support to students, faculty, alumni, and staff of the University. Responsibilities included:- Resolving queries raised by customers in-person or via calls, emails, and chats- Conducted troubleshooting to diagnose and repair hardware or software issues- Coordinated with other teams at the University to improve customer service and escalated issues to appropriate departments, whenever required.Quality and Data Analytics Team:- Analyzed and visualized data across issues raised by customers- Created templates to ensure uniformity in issues being reported Show less

• 

  The Jackson Laboratory

  Jan 2022 - Jul 2022

  IT Project Management Office Co-op

  As a project manager, I handled the end-to-end requirements associated with all the assigned projects. My responsibilities included, defining project requirements, scope, budget, resources, milestones, deadlines, monitoring progress, and ensuring timely completion of the initiative. Some of the tasks undertaken during this tenure included:- Leading a project dedicated towards updating and further optimizing the Firewall throughout the organization- Streamlining and executing an initiative aimed at meeting security standards associated with Workday- Sourcing data from multiple solutions and building 4 Power BI dashboards for the IT PMO department Show less

• 

  Northeastern University Information Technology Services

  Jul 2022 - Sept 2022

  Pro - IT Customer Experience Technician

  - Provided Tier 1 and Tier 2 support in Campus through an established Tech Bar- Trained and mentored more than 20 new customer support technicians- Continued to troubleshoot issues through on-call and chat support

• 

  The Jackson Laboratory

  Sept 2022 - now

  As a full-time JAX employee, I have been managing numerous technical projects and product-driven initiatives. Being able to improve the day-to-day functioning of my organization and its people using the power of technology has been a marvelous experience. Listed below are some of the projects and tasks I was involved in 2023:- Managed ServiceNow upgrades for Tokyo and Utah versions within allotted time and estimated budget.- Successfully led the upgrade of ETQ's Quality Management Solution named Reliance. This project also involved transitioning to a SaaS based model.- Developed scope and RACI documents, along with plans associated with communication, testing, project management, cutover, and go-live.- Spearheaded projects aiming to improvise Identity access management and IT Service Management by aligning with external experts and vendors.- Collaborated with consultants specializing in Intune, JAMF, Azure AD, and other technologies to adopt Lite-Touch deployment processes internally. - Researched, documented, and thereafter executed internal training sessions on topics like change management, and scrum methodology. Also conducted a knowledge session about the experiences gained by interns within the organization. Show less

  • IT Project Manager - I

    Jan 2023 - now

  • IT Project Manager

    Sept 2022 - Dec 2022