Phil Runion

Experience

• 

  Cincinnati Bell

  Jan 2010 - Sept 2010

  Wireless Engineer Co-Op

  I worked on many different projects including data collection and analysis and writing Excel VBA macros to run forecasts. I was also responsible for preparing daily, weekly, and monthly reports.

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  Seapine Software

  Jan 2011 - Mar 2012

  Software Engineer Co-Op

  I worked mainly in C++ on many different projects including code management and warning reductions. I was also very active in fixing known bugs and finding new ones. Acting as the support engineer I dealt with high severity and difficult customer issues.

• 

  Projetech ☁

  Jun 2012 - now

  -Oversight and management of our Maximo cloud service product ensuring it is properly defined and documented- Provides pre-sales support to business developmentProvides support to technical delivery teams to ensure the key processes and knowledge bases are in place for new and existing Maximo services- Provides support and training to Technical Account Manager role in onboarding new customers- Contribute significantly to the Maximo service technical product roadmap with a focus on the partner channel Show less I ensure an outstanding level of customer service by leveraging technical, business, and people skills to achieve project success for Projetech business partner and their Maximo Cloud Customers.My responsibilities as a Technical Account Manager - Be a functional and technical subject matter experts in Maximo, its add-ons and partner solutions- Be the primary point of contact during project implementation and post go-live support for internal teams, partners and customers- Evaluate customer requirements and driving the customer to solutions that can be supported in Projetech’s cloud - Develop targeted solutions using the Maximo configuration and customization tools, to enhance the customer's use of Maximo as a value-added service- Develop and maintain a deep knowledge of Projetech best practice and capabilities- Represent and advocate for Projetech’s interests in meetings with customer and partners throughout project implementations and support- Represent and advocate for the partner’s and customer’s interests within Projetech - Lead projects to ensure that the project finds success for the partner and customer while still being supportable long term in the Projetech cloud- Build and maintain relationships with Projetech’s technical team, business development team and partner teams to deliver solutions in the Projetech cloud- Drive process development and implementation enabling partner success and growth without bureaucracy- Review and monitor all partner and customer requests to ensure requirements are delivered with a high quality of service - Review and understand the technical implications of changes to the customer’s system Show less I am a level 3 support member on a team that supports a wide variety of clients hosted by Projetech in our Maximo as a Service (SaaS offering). My primary role is to provide Maximo expertise and experience to help customers benefit from the IBM solution hosted in the Projetech cloud through developing custom integrations into their existing systems, configuring Maximo to server their needs and helping manage their overall server configuration. I work on user focused designs that make Maximo work better for the client's needs. This could be building out Maximo work flows for a new SR application or writing an automation script to make the system meet business process needs. Recently I have focused more on strategic partnerships and project management. This includes working with Projetech's business partners to help understand and develop solutions using existing tooling that Projetech has to offer and developing new tooling as needed. I also function as a technical liaison between the business partner and the Projetech team members. Show less Support a wide variety of clients hosted by Projetech in our Maximo as a Service (SaaS offering). I provide Maximo expertise and experience to help customers benefit from the IBM solution through developing custom integrations into their existing systems and helping manage their overall server configuration.I also help maintain and develop internal tools (web based and desktop based applications) in languages such as VB.NET and C# to help us manage these processes to better support our clients. Show less

  • Maximo Service Technical Product Manager

    Apr 2024 - now

  • Technical Account Manager

    Jun 2019 - Apr 2024

  • Solutions Developer

    Aug 2012 - Apr 2024

  • Solutions Developer Co-Op

    Jun 2012 - Aug 2012