Daniel Grigorov

Experience

• 

  Company Ltd

  Jun 2015 - May 2020

  • Managing all the departments in the back office of the company• Managing upcoming projects and their implementation• Evaluates the possible effect of changes in AML laws on the company's activities. Providing advice, analysis and/or resolution on back office-related concerns and queries• Daily and weekly meetings with all managers in the company in order to discuss results, queries, strategies, strengths, weaknesses, opportunities, threats and improvements of the product• Monitoring the analysis of customers' account activities in order to detect and prevent any fraudulent actions including but not limited to money laundering activities• Monitoring of the day-to-day back office related activities and tasks of the departments in order to ensure that all procedures, protocols and legal policies are being strictly followed• Overseeing and implementing an ongoing back office procedures training program for all employees Show less • Verifies customer's data and documents, including but not limited to personal identification documents, banking cards, bank statements, observing confidentiality and strictly following the approve internal procedures• Communicates with unverified clients through all available communication channels and provides assistance and support in the process of verifying client's accounts• Takes decisions based on received and processed information. Identifies and escalates priority client's issues• Resolves customer issues as per the procedures at place and existing service level agreements• Responsible for confidential processing of customer data and company information Show less • Communicating with existing and potential clients of the company via phone, e-mail, chat• Promoting the services of the company and clarifying the compliance rules and procedures of the company to the clients• Implementing and managing the areas of company regulations and procedures to prevent illegal or improper conduct and practices in the context of the company compliance policy• Collaborating with other departments to direct compliance issues to appropriate existing channels for investigation and resolution• Actively managing the client database: updating client information on a regular basis. Producing regular reports on activity• Being responsible for staff trainingThe experience as Senior Customer service representative helped me further develop excellent verbal and written communication skills in English and acquire and improve number of essential and critical skills, such as:- Maintaining an orderly workflow according to priorities - Operating with CRM systems - Quality assurance - Managing and monitoring the performance of the team - Organizing the work dynamics Show less

  • Compliance and AML Department Manager, Operations manager, Back office manager

    Jul 2017 - May 2020

  • Senior Compliance Specialist

    Apr 2017 - Jun 2017

  • Senior Customer Service Representative

    Jun 2015 - Mar 2017
• 

  Paysafe Group

  Jan 2021 - Jun 2021

  Compliance Analyst

  • Carrying out risk-based due diligence of the highest-risk customers in accordance with external and internal policies relating to anti-money-laundering regulations and the financing of terrorism acts• Periodic due diligence checks of existing clients• Maintains a high level of compliance awareness and knowledge to effectively support enhanced due diligence and other related areas of responsibility• Close collaboration with other teams on investigation of complex cases• Escalating concerns in an appropriate and timely manner Show less

• 

  Nuvolo

  Aug 2021 - Feb 2022

  Innovation Operations Associate

  • Regularly updating and improving innovation team communication sites and reporting documents• Tracking spending against the budget and incoming invoices• Coordinating and scheduling events and meetings• Maintaining and tracking software subscriptions• Coordinating onboarding process for new hires• Increasing the efficiency of operations processes by streamlining workflows

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  PROS

  Jun 2022 - now

  • Implementation Consultant I

    Feb 2024 - now

  • Software Engineer I

    Sept 2022 - Jan 2024

  • Software Development Intern

    Jun 2022 - Aug 2022