Lina Silva

Experience

• 

  DISMET

  Jun 2011 - Dec 2011

  Management Assistant

  Assistant in the HSEQ division. Responsible for evaluating, updating and implementing improvements in the Process Manual based on ISO 9001:2008 Quality standards.

• 

  Teleperformance

  Jan 2012 - May 2012

  Call Center Customer Service Representative

  Bilingual Representative for AT&T Customer Care Postpaid.

• 

  Trading Technology & Service SAS

  May 2012 - Jun 2013

  Co-Founder; Manager

  Responsible for the process of filing for a business license for the Company in Colombia. In charge of management, marketing, communications and management of national and international suppliers and customers.

• 

  The Candy Box SAS

  Jun 2013 - Jul 2019

  Co-Founder; CEO

  Responsible for the process of filing for a business license for the company in Colombia. In charge of the management and operations divisions, and management of national and international suppliers. Responsible for designing and implementing business processes to strengthen the core business based on BPM and RPA. Leader of the Quality Management System.

• 

  ISPI INTERNATIONAL

  Aug 2014 - Aug 2014

  Management Assistant

  Administrative assistant in marketing activities like gathering potential national and international customers.

• 

  Dynamo Communications SAS

  Jan 2019 - Jul 2019

  Co-founder, CEO

  Responsible for the process of filing for a business license for the company in Colombia. In charge of the management and operations divisions; responsible for the analysis and definition of process requirements for the Colombia and Philippines operations. Leader of the Worldwide Business Services INC campaign in Colombia. In charge of establishing parameters for the implementation of the Ring Central Professionals Campaign in the Philippines.

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  Sitel

  Apr 2021 - Jan 2022

  Learning Specialist
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  Accelirate Inc.

  Feb 2022 - now

  Automation Business Analyst