Rizwan Younas

Experience

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  BankIslami Pakistan Limited

  Feb 2009 - Nov 2015

  System Support Engineer

  • Deployment of Linux in north region• Installation and configuration of Active Directory, Virtualization and windows operating system.• Installation of Misys (banking software) server.• Installation of SQL (Structured Query Language) server.• Involved in installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. To ensure that system hardware, operating systems, software systems Developed.• Deployment of Rosetta (Document Archiving System) to north branches and automated and streamlined archiving operation. Provide the user training and guide line for the electronic archiving system.• Deployment of EBA (Misys) in newly opened branches of north region. And providing the Misys Operation Support to all branches and manages Branch EBA servers.• Management of Misys helpdesk, Helpdesk, Rosetta helpdesk and support staff to serve the prompt support to our internal customers.• Testing and implementation the EBA fixes and keep the server update as per recommendation of the vendor and to fulfill the business needs.• Interaction with end users (i.e. employees of other departments) to provide support regarding network related issues like connectivity with servers, PCs and other equipment’s on the LAN/WAN.• Train employees for using computers wherever required.• To manage/troubleshoot the desktops, laptops, printers, scanners, and other small system devices present in the network.• Prepare documentations for all procedures and guidelines for all systems.• Reports all daily activities to the immediate superior.• Experience of installation, configuring, troubleshooting of operating systems, standard office applications at client desktops.• Log all the queries regarding network and software related problems. • Look after north region branches ATM. Show less

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  Askari Bank

  Nov 2015 - Feb 2021

  Senior System Administrator

  • Application administration of PeopleSoft HRMS including production, DR and UAT environments.• Coordination with HRD to resolve the PeopleSoft HRMS application related Issues on daily basis.• System configuration and deployment for bug fixing and new changes application level UAT process and testing• Coordinate with oracle support for latest patches and problem solution for PeopleSoft HRMS• Management of Change Assistant server of PeopleSoft. • Management of PeopleSoft HRMS system and support to our internal customer. • Configuration and deployment PeopleSoft and branchless banking application servers on oracle Linux • Application administration of Branchless Banking system Time Pay with zong • Application administration of Bio-metric verification system use for account opening process.• Configuration and deployment bio metric verification system server on windows 2012• Manage the data base oracle 11 g of bio metric, branchless banking and PeopleSoft HRMS with the help of data base team.• Manage helpdesk and support staff to serve the prompt support to our internal customers.• Provide support to our internal customer for core banking application flex cub.• Logs Monitoring and Management of PeopleSoft, bio-metric and branchless banking servers. Show less

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  BankIslami Pakistan Limited

  Feb 2021 - Apr 2022

  Assistant Manager Infrastructure

   Manage Infrastructure of the branches and back offices. Ensure that problems are timely resolved as per the priority level and appropriate. Measures are taken to escalate the problem to higher management /vendor and follow-up until the problem resolution. Management support desk portal and infrastructure staff to serve the prompt support. Make sure are complaints are resolved and responded in time, registered by users from different channels (support desk portal, Email, phone calls). Assigned SRs to support team and guide how to resolve the problem faced by users and take strong follow up until the issue resolution. Ensure IT related software and hardware runs smoothly. Intelligently monitoring and resolve problems or any abnormality observed in servers and coordinate with internal IT teams, Network, web applications, DBA for rectification of issue. Analyzing root cause of commonly faced problems and recommending best practice solutions. Coordinate with vendors for network, ATM, and infrastructure related issues. Show less

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  Transworld Associates

  Apr 2022 - Apr 2024

  Deputy Manager Of Information Technology

  Manage 365 Exchange, Remote desktop tools, Symantec end-point protection, Microsoft SCCM and other monitoring tools. Manage routers, APs, IP Phones and network infrastructure in all offices nation-wide. Maintain quality of delivered IT Services, ensure availability of IT infrastructure, Servers & Service Desk functions. Align business processes with IT standards. Ensure implementation of IT policies. Management of IT budgets, contracts, procurement and team management. Effectively maintained organisation's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies. Show less

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  Banking Information Techncology

  Jan 2024 - now

  Assistant Vice President Information Technology