Moagi Boyce Moeti, MBA, ERM

Experience

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  Interpretive Simulations

  Aug 2020 - Dec 2020

  International Marketing Manager
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  BOCONGO

  Jun 2021 - Jun 2021

  Election Officer
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  Stanbic Bank Botswana

  Aug 2021 - Nov 2023

  As an E-Communications Consultant, I am dedicated to delivering exceptional customer satisfaction through effective social media management. My key responsibilities include:- Responding promptly and effectively to customer complaints, enquiries, and service requests on the bank's social media pages.- Provide a seamless and positive customer experience through my effective communication skills and commitment to meeting customer needs.- Our ultimate goal is to help drive customer engagement and satisfaction through the bank's social media channels." Show less - As a Contact Centre Consultant at the bank, I was the front-line representative for all inbound customer inquiries, both via email and voice.-I provided expert assistance and support for a wide range of banking products and services, including Unayo.- My responsibilities included answering customer questions, resolving queries and complaints across all bank segments, including personal, corporate, business, private, credit, and investment banking.-I also handled loan enquiries, product and service enquiries, international payment requests, and other related duties assigned by my supervisor.- Additionally, I executed outbound calls to generate sales leads for various banking products, leveraging my exceptional customer service skills to provide a positive customer experience and build strong relationships with clients. Show less

  • E-Comminications Consultant

    May 2022 - Nov 2023

  • Customer Care Consultant

    Aug 2021 - Apr 2022
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  Staffwise

  Aug 2021 - Nov 2023

  Customer Care Consultant For Stanbic Bank Botswana
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  De-Viet Accounting Consultancy

  Aug 2023 - now

  Co-Founder

  As the Co-Founder I play a pivotal role in driving our mission of providing comprehensive and reliable accounting services to Botswana's entrepreneurs, professionals, and SMMEs.

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  National Development Bank-NDB

  Nov 2023 - Feb 2025

  Customer Service Assistant

  As a customer service assistant my role entails- Assist farmers with accessing online loan applications.- Aiding clients with loan application, ensuring adherence to process by verify that farmers have attached all key documents that are required.- Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction.- Resolve issues and complaints from clients by providing them with appropriate information.- Provide help to clients by offering advice whenever necessary. Show less

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  Stanbic Bank Botswana

  Jan 2025 - now

  Universal Banker