María Del Mar Vargas

Experience

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  Protela S.A.

  Jan 2008 - Jan 2009

  Events Cordinators

  -Design detailed proposals for events executions: schedules, locations, suppliers, legal obligations, support staff and budgets. -Manage and coordinate suppliers and logistics staff.-Supervision of good use of brand guidelines in the development of POP and graphic material, branding, logo application and merchandising.

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  Crafts Council

  Jan 2011 - Jan 2012

  Project Coordinator

  -Plan and support the development of events aimed at linking artists to stakeholders.-Define commercial objectives of the events carried out and ensure that these were executed as scheduled. -Be the point of contact for event sponsors, judges or speakers regarding their participation in any project.-Responsible for budget management and logistics delivery of educational events, as well as liaison with high profile partners.

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  Mediática Comunicaciones

  Jan 2012 - Jan 2013

  Account Executive

  -Write and edit press releases and manage their publications. Media relations, monitoring publications made and press coverage.-Develop and maintain contact lists of media and databases.

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  Geometry Global

  Mar 2013 - Jan 2016

  Account Executive

  -Be the visible face and problem solver to the client. -Lead events of brand activationinitiatives for Coca-Cola brand. Articulate processes of the agency's collaborative teams, between medium and large projects, valued in budgets of up to USD 400,000.-Manage the execution of BTL activations, compilation of specifications, supply of production costs, information to team members, coordination with external suppliers, programming and administration of schedules, budgets and client status reports.-Prepare financial documents project evaluations, evaluate work scope and manage budgets. Voir moins

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  Centro Creativo Textura

  Jan 2016 - Jan 2018

  New Business Account Manager

  -Detect new markets, analysis and propose the implementation of new commercial strategies. Participate in the processes throughout client acquisition to loyalty.-Achieve strategic partnerships, mergers and acquisitions and any other type of alliance that leverage the company's growth and increase market presence.-Design and support the execution of the business positioning strategy in order to highlight the organization as adifferential venue for the execution of cultural events in Latin America. Voir moins

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  Mr.Foodlife

  Nov 2018 - Jan 2020

  Account Manager

  -Design and implement the B2B strategy sales process: segmentation and capture leads, create and monitor the email marketing campaigns through the use of the “Lead Scoring” system, cold calling, meeting and closing sales.-Develop the account management strategy, detect company's customers needs design and implement plans to meet their expectations. Build clients loyalty and reduce the number of account dropouts by increasing their satisfaction. Generate new sales opportunities.

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  Twenix

  Jan 2020 - now

  - Lead the CS department and manage the Key Accounts of the company.-Identify customer requirements, uncover, roadblocks and collaborate with cross-functional teams including product, operations and technical support to create strategies and processes aimed to deliverseamless customer experience, growth and retention.-Asure the department’s best practices of all internal processes.-Provide coaching, mentoring, and feedback to team members to align service, sales strategy and company processes. -Responsible for the team’s on-time renewals before the contract end.-Build solid and lasting client relationships by proactively and consistently demonstratingthe value of the company’s product. Voir moins - Lead the entire customer life cycle, from onboarding, adoption to renewal.-Monitoring the expiration dates of contracts, support and advice customers in the renewal according to their current needs.-Maintain healthy accounts by monitoring user activity on the platform.-Accompaniment throughout client's journey, guaranteeing a suitable and close experience and translating their objectives into results.- Identify accounts at risk, design and implement strategies to reduce churn. Voir moins -Utilizar herramientas de prospección como llamadas, correo electrónico y Linkedin para investigar, identificar y generar nuevas oportunidades de negocio. -Gestión comercial telefónica completa: contacto con potenciales clientes, identificación de necesidades, presentación de servicios, argumentación y asesoramiento. -Desarrollar y nutrir relaciones con prospectos de empresas que cumplen con el perfil de cliente ideal.- Utilizar las herramientas de CRM de ventas para realizar un seguimiento de toda la información pertinente de la cuenta, así como pronosticar y priorizar para lograr los objetivos de las cuotas. Voir moins

  • Customer Success Team Lead

    Jan 2023 - now

  • Senior Customer Success Manager

    Jan 2021 - Jan 2023

  • Customer Success Manager

    Jan 2020 - Jan 2021

  • Sales Development Representative

    Jan 2020 - Jan 2020