Mekselina Ozkan

Experience

• 

  Dr. Ekrem Tok Mental Health and Diseases Hospital

  Jun 2018 - Aug 2018

  Clinical Psychology Intern

  Responding to the patients' inquiries and concerns, joining psychology professionals when counseling and conducting therapies to take notes, and interpreting the behaviors and practices of patients.

• 

  Bionluk

  Feb 2020 - Feb 2023

  3D Artist

  Creating 3D images including models, animation, and visual effects, which are used in creative projects, including films, video games, and advertising campaigns.

• 

  Power Nap

  Mar 2022 - Sept 2022

  Motion Graphic Designer

  Designing content for brand promotions, company information and marketing campaigns across several social media networks.

• 

  HelioCampus

  May 2022 - Feb 2023

  Client Success Associate

  Providing customer support, training customers on how to use our product and troubleshooting issues. Delivering customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges. Working closely with a technical team for certain issues and explaining the technical problems to customers in a thorough and coherent manner.

• 

  Mountain View International

  Feb 2023 - now

  -Lead and manage a team of 25, focusing on customer success and operational efficiency.-Oversee billing calls and insurance company interactions for authorization.-Develop and implement strategies for the new surgery center.-Strategize to motivate the team and create performance assessment strategies to optimize productivity.-Track and manage office scheduling capacity, ensuring equal distribution among providers.-Follow up with agitated and frustrated patients, ensuring their concerns are resolved effectively. Show less

  • Customer Success Manager

    Aug 2023 - now

  • Office Manager

    May 2024 - Jan 2025

  • Medical Billing Specialist

    Feb 2023 - Dec 2023
• 

  KD Medical Solutions

  Jan 2025 - now

  General Manager

  As General Manager of a company with over 150 employees, I oversee several key departments, including Care Coordinators, Call Center, Authorization, Billing, Verification, EOBs, and Credentialing. My role blends day-to-day management with strategic leadership, focused on creating smooth operations, fostering a collaborative culture, and achieving organizational goals.I believe in the power of communication and motivation to drive success. My approach to leadership is rooted in open dialogue, ensuring every team member feels heard, valued, and aligned with our vision. My Key Responsibilities Are:Team Leadership & Management:I lead and support diverse teams, by providing clear direction and fostering a positive, results-driven environment, I help teams stay motivated and focused, always keeping quality and collaboration front and center.Operational Efficiency & Strategy:I work with teams to streamline processes, eliminate roadblocks, and ensure everyone has the tools they need to succeed. By continuously analyzing performance data, I make adjustments that help improve efficiency and ensure we’re always striving for better results.Cross-Department Collaboration:I’m passionate about creating strong connections between departments. I facilitate team alignment, resolve conflicts, and ensure all teams work together cohesively, ensuring smooth and efficient operations.Performance Monitoring & Staff Development:I focus on fostering a growth mindset within my teams. Regular feedback, performance reviews, and training are key elements of my approach to motivating and developing staff. I work to ensure everyone has the opportunity to grow in their roles, helping them build both confidence and expertise.Change Management & Organizational Growth:I make sure to communicate clearly with teams during transitions, ensuring they feel supported and motivated to embrace new challenges. My goal is to guide everyone through change with clarity and confidence. Show less