Supapat Thamprasopchock

Experience

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  Asian Journal Publications, Inc.

  Jun 2005 - Aug 2006

  Advertising Executive
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  Hoteltravel.com

  Jul 2006 - Mar 2013

  -Coordinate contracting process with new hotels in Phuket,Phang-Nga and Krabi. -Train new hotels on how to use the extranet, manage rates and availability on site. - Act as key contact point for suppliers to maintain relationship -Identify opportunities to increase sales in your assigned area. Including increasing overall number of rooms available for sale in your area, ensuring competitive rates (rate parity), and increasing revenue from ancillary features of the HotelTravel.com system. - Acquire new hotels in designated areas through cold calling, presentations and trade show attendance - Create and present workshops and sales information sessions for existing and new hotel partners - Increase brand awareness of the HotelTravel.com name within the hotel industry - Coordinate with all operational departments in supplier related issues - Resolve all issues relating to accounting, allotment, pricing, vouchers, notification, cancellations, etc - Mediation of any escalated customer complaints with partner hotels - Visit current hotel partners to advise on overall usage of and best practices for HotelTravel.com system if necessary -Answer e-mails of hotels. Show less - Proceeding and sending booking request to hotels‟ wholesalers and suppliers via e-mail and interface system. - Making confirmation, amendment, finding alternative, cancellation of bookings depending on customers‟ request. -Solving problems for customer before booking submission, during booking process, and before/after arrival receiving via e-mail, members‟ area of website, telephone, live chat and fax. - Providing consultation, suggestion, and recommendation for hotels and destination while making-decision process of customers via e-mail, member‟s area of website, telephone, lives chat, and fax. -Fraud Analyst, Protect, and blocked fraudulent booking from Fraud customer. - Verify credit card from customer. - Waive off the penalty charged from fraudulent booking with hotel and suppliers. - Assist night manager to training new staff in reservation and customer service tasks. Show less

  • Market Coordinator Phuket

    Jan 2013 - Mar 2013

  • Reservation and Customer Service Agent

    Jul 2006 - Jan 2013
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  MakeMyTrip

  Apr 2013 - Nov 2013

  Business Coordinator Hotel Partners

  Business Coordinator Hotel Partners (European Market)-Coordinate contracting process with new hotels -Responsible for the coordination and production of new hotel websites. -Responsible for the delivery of correct hotel information and pictures of newly registered hotels. -Train new hotels on how to use the extranet, manage rates and availability on site. -Manage and monitor Rate disparity and Room allotment disparity for hotels in My Account. -Assist in activation of hotels -Contract renewal with existing partners.-Ensure last room availability and pricing competitiveness. -In consult with Market Managers and Assistant Market Managers manage supplier accounts -Resolve all issues relating to accounting, allotment, pricing, vouchers, notification, Booking problem, cancellations, etc. -Participate in market and competition research -Evaluate production and determine follow up action. -Prepare reports as necessary -Co-ordinate merchandising activities for hotel partners with special deals and promotions. -Check hotel websites and amendment of rates, availability, specials, promotions. -Be responsible for timely and accurate delivery of content and photos for new and existing hotels. -Assist with acquisition of possible new hotels; preparation of mailings. -Follow up of mailings, information to hotel by telephone; -Follow up of IT/administrative related tasks. -Answer e-mails of hotels. -Check competition in the local country; -Take care of good contacts with hotels in order to secure up to date information; - Check statistics in the control room and follow up. Show less

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  Railay Bay Resort and Spa / Railay Princess Resort and Spa

  Nov 2013 - May 2016

  *Oversee revenue management and distribution on online channel and manage day to day yield operations. *Daily pick up analysis, strategy adjustments and reporting.*Perform competitive benchmark studies and follows market trends. *Create and maintain a 13 month rolling demand calendar. *Create and develop pricing strategies in conjunction with the individuality of each hotel. *Provide weekly dynamic forecast of expected results, variances and budget comparisons. *Manage and oversee strategy for all 3rd party distribution *Responsible for assessing, analyzing and pricing group business strategies *Analyze overall monthly hotel performance and provide summary report with recommendations to improve long term strategies. *Ensure all related systems are configured correctly, validated and working to full capacity *Oversee and audit the standards and operations of the reservations department. *Ensure web site booking process is maintained up-to-date and functional. *Ensure hotel personnel is fully competent in the use of all systems.*Work in liaison with hotel sales and reservations department as a team. *Regularly check the input and the quality of data (segmentation, denials tracking, etc…) points. *Conduct quarterly property performance review and develop strategic and tactical action *Responsible for best practice standards to include: competitor analysis; environmental scanning; market modeling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts *Evaluate performance of distribution partners and contracted rates (OTAs) *Any other reasonable requests made by management. Show less *Coordinate and keep relation with all OTAs partner such as Agoda.com, booking.com, expedia.com, etc.*Control rate and room allotment thru OTAs‟s extranet System. *Assist to increase website traffic to increase the coversion booking in system and room revenue. *Responsible for the delivery of correct hotel information and pictures of our hotel in OTAs website. *Coordinates with OTAs and update OTAs contents and rates *Manage and monitor Rate disparity and Room allotment disparity for our hotel for all OTAs site. *Assist Sales Manager to take care rate structure, Created online promotion and set up it in OTAs site and our online partners. *Assist Sales manager to optimize a comprehensive marketing plan through Internet channels *Manage and Control online promotion. *Prepare our room production in online segment. *Monitor and checked all our hotel‟s competitors *Assist Sales Manager to take care Group booking, *Monitor offers, options and discounts for repeat bookings for groups, congresses and seminars in close cooperation with the Group Coordinator *Assist Marketing manager in overall marketing role to meet the brand objective of the year *Assist Sales Manager to take care all Event at the hotels Show less

  • Online Sales Manager

    Aug 2014 - May 2016

  • Asst. Sales Manager (Online Market)

    Nov 2013 - Jul 2014
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  Absolute Hotel Services

  Jan 2016 - Aug 2016

  Online Sales Manager Southern-Thailand

  Taking care both of U hotels and resort with Eastin hotel and residences in Southern Thailand.

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  Booking.com

  Sept 2016 - now

  • Account Manager : Partner Service

    Oct 2020 - now

  • Booking Home Partner Manager

    Sept 2016 - Sept 2020