Racheal Richards

Experience

• 

  Bank of America

  Nov 2002 - May 2006

  Virgin and Virgin Atlantic Affinity Partnership Manager

  Responsible for the relationship management, launch and marketing of the Virgin Money and Virgin Atlantic credit card programs and business development team. Included extensive products development including POS technology, pre-paid, co-brand and rewards.

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  Bank of America

  Nov 2007 - Oct 2010

  Head of Partnership Operations and Centralised

  Responsible for Affinity based marketing operations including new programs, exit strategy, conversion and product, also relationship management of the 600+ smaller affinity programs at Bank of America.

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  Shop Direct

  Feb 2012 - now

  Responsible for overall work stream business leadership to the agreed strategic outcomes, benefit, cost and time profile. Effectively engaging internal and 3rd party stakeholders to enable the agreed input, approvals and outcomes for each stage of the programme. Ensuring the approval of deliverables in line with contract and business plan for each phase of the project. Manage outputs from workshops and reviews, demonstrating alignment with benefits dependencies. Challenge and drive decisions, issue resolution and creative thinking in support of business objectives, demonstrating appropriate governance and ensuring key stakeholders support business decisions made in relation to project scope, budget and benefits. Show less

  • Core Credit Workstream Lead (NCE)

    Nov 2014 - now

  • Senior Credit Product Development Manager

    Feb 2012 - now
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  The Very Group

  Jan 2021 - now

  Lead Product Owner

  Responsible for business leadership to the agreed strategic outcomes, benefit, cost and time profile. Effectively engaging internal and 3rd party stakeholders to enable the agreed input, approvals and outcomes for each stage of the delivery . As Lead Product Owner in the newly formed Product Squad, responsible for the change portfolio in that area of Financial Services. The squad will look to deliver the key strategic initiatives focussed on enhancing our customer journey whilst at the same time exploring and looking to implement new and evolving products, all of this whilst ensuring ongoing compliance with any regulatory change. Show less