Hashim Raza

Experience

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  Mexwell pharmasuitical company

  Jul 2015 - Sept 2015

  IT Assistant

  • Responsible for maintenance of IT system.• Responsible for ensuring effective and timely communication and assist users in troubleshooting IT Equipment including computers, printers, server, routers, scanners, and network and telecommunication equipment.Installation & Configuration of: Servers, desktop/laptop hardware and software, and peripherals. CISCO switches, VLAN and Access points Local Area Network, wireless network,• Maintenance, Repair & Security: Perform preventative maintenance on all IRC computers• . Create backup solutions for office/individual users and provide the necessary training on the use of these back-up solutions. Update appropriate network security procedures to safeguard system from physical harm, viruses, unauthorized users and damage to data. Show less

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  International Rescue Committee

  Oct 2015 - Apr 2016

  IT

  • Responsible for maintenance of IT system.• Responsible for ensuring effective and timely communication and assist users in troubleshooting IT Equipment including computers, printers, server, routers, scanners, and network and telecommunication equipment.Installation & Configuration of: Servers, desktop/laptop hardware and software, and peripherals. CISCO switches, VLAN and Access points Local Area Network, wireless network,• Maintenance, Repair & Security: Perform preventative maintenance on all IRC computers• . Create backup solutions for office/individual users and provide the necessary training on the use of these back-up solutions. Update appropriate network security procedures to safeguard system from physical harm, viruses, unauthorized users and damage to data. • Helpdesk Administration: Supervise & maintain Helpdesk phone calls, email, register at all times for accurate reporting Ensure all Helpdesk Tickets are handled properly and timely Communicate with the users to keep them advised of open ticket status. Maintain running pool of spare IT/audio-visual equipment in the Helpdesk.• Policies & Protocols: Develop plan for repair of dysfunctional laptops, desktop computers, photocopiers, printers, etc. Develop appropriate protocols for regular maintenance of all office computer related equipment.• Planning for Voice and Data Structuring in Office.• Configuration of Office 365 apps and outlook on the office systems. Show less

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  MIDJAC a Construction Group

  Oct 2016 - Aug 2017

  IT Administrator
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  M & P COURIERS AND LOGISTICS

  Oct 2019 - now

  Branch Manager