Ronny Glockzin

Experience

• 

  Office Depot

  Jul 1996 - Feb 2014

  Responsible for assets, safety, policy compliance, and operational protocol of up to 42 stores over a four-state area. • Coach, Trainer, and Subject-Matter Expert to Store Managers and key personnel while constantly monitoring phone calls and emails for prompt response to human resource, customer service, loss prevention issues, or safety concerns. • Audited a minimum of 15 stores per month, reviewing operational procedures, safety program implementation, financial key performance indicators, merchandise protection standards, and customer service programs. • Regularly monitored exception reports and investigated issues to identify root-causes of asset loss.• Responded to management reports of potential fraud by store employees. • Successfully closed 72 investigations of loss in 2012, leading the company in cases. • Installed CCTV camera system in over 25 individual stores, exceeding company deadlines.• Led the company in productivity when combining cases, audits, and camera systems installed in 2013.• Selected as the Bi-Regional MVP in 2011, for contributions to the department outside of normal job responsibilities.• Selected to the Leader’s Circle in 2012, for a “commitment to leadership and self-development”. Presented the state of the business to the leaders of the department, while being deemed ready to promote in six months. • Selected to the department’s Advisory Council and led a complete overhaul and reduction of the operational audit, which reduced the number of questions, while maintaining scoring integrity to the benefit of the stores. Recommended other actions and changes on a monthly basis during the year. Show less Passed the certification process for nine consecutive years, operating at times, as the only training store in the region. Successfully trained over 25 store managers and 150 assistant managers, while operating one of the largest volume stores in the region. Maintained full accountability of profit and loss, customer service, sales, operation efficiency, payroll control, and hiring and retaining a great team, while managing all human resource issues. Created a partnership with both Grapevine and Southlake Chambers of Commerce. • Recipient of District Leadership Award in 2001 and 2004 for contributions to other stores and other store managers beyond the normal scope of work. • Served as Master of Ceremonies for numerous Regional Meetings, due to leadership and communications skills. • Served on the Board of Directors for the Southlake Chamber of Commerce for two years. As Membership Chair, championed an effort which led to an increase of 10 percent in membership despite flat growth the previous three years. • Chamber participation led to Office Depot being selected as the Southlake Chamber Corporate Business of the Year in 2006, without an Office Depot store in Southlake. • Presented the Chairman’s Award from the Southlake Chamber of Commerce in 2004. • Served as Ambassador Chairman, conducting ribbon-cutting ceremonies for new members of the Chamber of Commerce.• Selected to the Company’s Champions Circle for customer service excellence, in 2002. Show less

  • Loss Prevention District Manager

    Jan 2011 - Feb 2014

  • Store Manager

    Jul 1996 - Dec 2010
• 

  Uline

  Jun 2014 - now

  Assistant Warehouse Manager

  Providing leadership, coaching and training to our warehouse facility in the D/FW Airport complex. Over 400 valued warehouse employees help to make us the leader in shipping supplies. Very few shipping companies are so customer oriented that if you call us by 6:00 pm, we will ship your order the same day. We stay until the job is done to satisfy our customer. Our standards for cleanliness are exceeded by no other warehouse. Hard work and fun can exist in the same environment and they do at ULINE every day. I enjoy being a large part of the management team that makes that happen every day. Show less