Zaid B. Shahab

Experience

• 

  National University of Computer and Emerging Sciences

  Feb 2022 - Sept 2022

  Teaching Assistant

  As a Teaching Assistant, I was responsible for a wide range of tasks aimed at ensuring students' academic success. Some of my key responsibilities included:• Checked quizzes for accuracy and completeness.• Reviewed and graded coding and written assignments submitted by students.• Assisted students in resolving queries related to course material.• Guided students in selecting and refining their project ideas.• Provided support to the teacher in evaluating and grading subject projects. Show less

• 

  E.ocean

  Apr 2022 - now

  I have the privilege of working in a highly flexible and multifunctional team, which has honed my collaborative skills and allowed me to thrive in dynamic project environments. Some of highlights in my current role includes:• Developed efficient WhatsApp Business Chatbot solutions for international and local clients.• Actively contribute to the enhancement of the customer engagement portal by developing new features, refactoring existing code for optimization, and leveraging the capabilities of the Spring MVC framework. Additionally, oversee database operations, streamline processes through parallelization and scheduling using the Quartz framework, and optimize database interactions using Hibernate ORM.• Deployed and configured Chatbot solutions on both Cloud and On-Premises Servers.• Crafted automated flows utilizing API Integrations of new digital payment gateways and enhancing online shopping experiences through WhatsApp.• Contributed to the development of a no-code graphical bot builder built upon NodeJS and ReactJS, used in production environments for developing chatbots for multiple clients with diverse use cases.• Amplified chatbot capabilities by seamlessly integrating OpenAI GPT-3 and GPT-3.5 APIs, unlocking their immense linguistic potential. Innovatively engineered a robust utility utilizing vectorization techniques, resulting in a remarkable 70% enhancement in chatbot contextual comprehension and intelligent interactions.• Integrated Google Translate to achieve a remarkable translation accuracy rate of over 95%, enabling seamless communication between end-users and portal agents. This solution automatically detects and translates user messages into the agent's selected language, ensuring efficient communication across language barriers and boosting user engagement by 40% while improving customer satisfaction scores by 25%. Show less As a GTO, I was responsible for learning the organizations technology stacks and refactored upon the current infrastructure as well as developing new mechanisms for the WhatsApp business chatbots. Some key responsibilities are as follows:• Developing smart dynamic business chatbots for new clients.• Clients API Integration to allow communication between Business chatbots and architecture.• Developed and revised mechanism to dynamically manipulate WhatsApp Business Catalogs.• Integration of new digital payment gateways through WhatsApp. Show less

  • Software Engineer

    Sept 2022 - now

  • Graduate Trainee

    Apr 2022 - Sept 2022