Sruthi Sivaji

Experience

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  Techmart

  Jul 2010 - Sept 2010

  Intern

  Completed 2 months internship at Techmart LLC Dubai in the Marketing Department, gaining practical knowledge about the Key Retail Accounts and Wholesale business along with an insight into the distribution, logistics, campaigns and promotions of the company.

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  Emirates NBD

  Jan 2011 - Jan 2012

  Credit Analyst

  Company: Emirates NBD , Dubai, UAERole: Processing Team Member in Retail Customer Care Unit Worked in Emirates National Bank of Dubai(ENBD) in Retail Customer Care Unit (Loans and Credit Card Processing) as Processing Team Member for Credit Card section(Priority Banking and Private Banking customers), from August 2011 to August 2012.Responsibilities included: • Handling Priority Banking and Private Banking customers(top priority) along with other banking customers. • Understanding and analysing customer needs • Evaluating customer income and financial situation along with current financial activities. • Preparing and computing financial ratios as per banking requirements. • Decision making of credit limit to be allotted to the customer, as per the company set guidelines and other banking credit facilities availed by the customer. • Data Entry of customer information and ratios and other findings along with the allotted credit limit. • Managing escalated customer cases. • Direct interaction with customers. • Managing and tracking of fraudulent activities and criminal case records of customers. • Coordinating with the customer, intermediaries and top management. • Ensuring timely delivery of credit product. Show less

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  Bhatia Brothers FZE

  Feb 2011 - Mar 2011

  Intern

  Completed 1 month internship at Bhatia Brothers Dubai in the Accounts department as part of the Final Year BBA course requirement of Mahe Manipal University, Dubai. A report on the financial analysis of the company , including Ratio analysis and Du Pont analysis was prepared as part of the project work and submitted to the University and Bhatia Brothers company

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  Mashreq Bank

  Nov 2014 - Dec 2014

  IPO consultant

  Worked as an IPO Consultant for Dubai Parks and Resorts at Mashreq Bank (BurJuman Branch) in the month of November 2014. Helped customers subscribe for shares after documentation check and as per the set guidelines by DPR and Mashreq Bank.

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  Emirates NBD

  Dec 2014 - Jan 2015

  Multichannel and CRM Consultant

  Worked as a temporary consultant in Multichannel and CRM Department wherein my responsibility included listening, analysing and generating reports on the calls made to the ENBD call center, and consolidation and analysis of money transfers through different channels to detect frauds. This role also entailed the responsibility of acting as a link between call back operations department and payment processing department.

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  GBM

  May 2016 - Nov 2023

  Operations Administrator

  Roles and ResponsibilitiesManaged procurement via Cisco CCW/internal purchase orders, ensuring cost-effective purchases.Coordinated shipment deliveries, ensuring timely arrivals through supplier/OEM/freight forwarder collaboration.Oversaw TDRA approvals and customs documentation for smooth inbound shipment clearance.Completed GRN in SAP, facilitating vendor payments.Collaborated with sales/customer/project managers for delivery fulfilment.Handled milestone-based customer invoicing.Supported Accounts Receivable team in collections.Managed services order fulfilment and invoicing per contract terms.Generated periodic management reports via Sales Force Extract.Conducted credit note/debit note/RMA follow-ups with suppliers/customers.Provided mentorship and support to new team members.Responsible for HSE related activities and maintenance of reports and documentation necessary for audits Toolsand technologyTools and Technologies usedSAP (ERP, SAP Concur, SAP SuccessFactors), Microsoft tools, Lotus Notes Show less