Jerome Martel

Experience

• 

  PHILIPPINE PRUDENTIAL LIFE INSURANCE COMPANY, INC. (Philippine Prudential)

  Apr 2011 - Dec 2011

  Customer Service Representative
• 

  Gaisano Grand Group of Companies

  Feb 2012 - Jun 2014

  Infotech - EDP / MIS

  Technical Support to EDP/MIS Department, Client PC and POS counters.

• 

  Go-Va Inc

  Jun 2014 - Jun 2015

  Virtual Recruitment Assistant
• 

  Accenture - People Plus Tech

  Jul 2015 - Mar 2019

  Remote Desktop Support Specialist

  • Perform advanced software repair and installations on customer's computers by troubleshooting via remote service tools.• Undertake analysis, diagnosis and resolution of client problems• Logs troubleshoot and track problems

• 

  Continuum

  May 2019 - Aug 2019

  Customer Care Associate (Verizon Wireless)

  - Using chat support. Assist customer in billing inquiry, adding and disconnecting of postpaid phone line.- Assist customer in changing the phone plan and educate them about the charges that occurs on their bill. - Do initial troubleshooting when a customer has a problem on their phone like signal and help them activate the SIM card and device.-Help customer manage, activate and delete the features of their phone, like caller ID, International calling, device insurance, data usage etc. Show less

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  Philippine Air Force

  May 2021 - now

  Philippine Air Force