Andre Cornette, PMP, MBA

Experience

• 

  Pat Heath & Associates, LLC

  Jan 2011 - Jan 2013

  Sales & Marketing Associate

  • Managed computer systems, including hardware, software and peripheral equipment such as servers, desktops, printers and storage devices; also set up user accounts, permissions on active directories and operating system administration• Effectively maintained basic security and recovery procedures such as scheduling and backups• Established user and email accounts, group policies and administrative rights for applications and servers• Devised spreadsheets and presentations using word processing and presentation software.• Chose office vendors and managed purchasing in a manner conducive to securing competitive, fair pricing• Provided administrative support, handling internet research, data entry and bookkeeping via QuickBooks Show less

• 

  Heavenly Hands Computer Repair, LLC

  Jan 2013 - Jan 2014

  Business Owner

  • Delivered desktop support and systems analysis during application software installation and configuration including Microsoft Office, Windows OS, Windows Server 2008/2012, Mac OS, Adobe and Outlook along with local and network printers and scanners• Troubleshot computers, monitors, video and printers; handled network connectivity and networked drives, as well as internet access matters including issues with browsers and proxy settings• Repaired computers e.g. virus removal, motherboard repair/upgrade, video cards, memory replacement/upgrades and work on processors; also worked with mobile devices and tablets using iOS, Android and BlackBerry OS• Set up user and email accounts, establishing permissions and policies for active directories• Determined administrative rights for all proprietary applications and servers • Led administrative processes, including answering calls, scheduling clients, purchasing, bookkeeping via Intuit QuickBooks and facilities maintenance• Crafted and set forth engaging, effective sales and marketing programs; collected related data for use in reports and solution development processes Show less

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  SLPowers

  Jan 2014 - Jan 2015

  Global Service Desk Support

  • Joined with management team members and end-users to better understand business requirements; ensured technical compatibility and assessed system requirements in conjunction with vendors and end-users• Performed requirements analysis testing and developed mobile device management systems proposals • Conceptualized, brought to life various IT projects including testing efforts; involved preparing testing schedules• Meticulously assessed IT data and generated related reports• Delivered support for application and systems as needed, often multitasking to handle multiple endeavors at once under minimal supervision• Collaborated with other IT professionals to provide shared technology solutions • Touched base regularly with vendors to process purchase requests and service orders Show less

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  Keller Williams Realty, Inc.

  Aug 2015 - Jun 2019

  Real Estate Sales Associate

  • Evaluate IT0-elated real estate systems, prepare market analysis statistics and maintain internal information systems• Coach sellers on optimal methods for making their homes more appealing to prospective buyers, thus helping to increase the average selling prices• Sell homes via print advertisements, open houses, multiple listing services and online advertising platforms• Interview clients to determine their property needs; create lists per those requirements that contain available properties• Assess clients’ mortgage options, helping each secure financing with optimal rates and terms• Prepare documents including representation contracts, purchase agreements and leases Show less

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  City of West Palm Beach Economic Development

  Nov 2015 - May 2019

  Enterprise Support Technician

  • Coordinate all phases of technical projects in accordance with business goals, developing technology solutions to bolster efficiency levels and fuel process improvements• Assess and clearly define processes and tools suited to each effort• Lead the implementation of hardware systems and develop IT Asset Management processes• Continually monitor projects to measure progress and quality; resolve issues and take corrective actions• Process project change requests in an escalation point capacity• Gather, evaluate and audit IT data on a continual basis• Offer technical systems analysis to support incoming computer systems and applications queries• Examine IT system needs and partner with vendors to process purchase request for computer systems and software; install, modify and troubleshoot as needed• Author comprehensive training manuals and record training videos to offer guidance and support to end-users; guide each through all phases of the problem-solving process until resolution is achieved and gathering their related feedback• Recently began working on a capital project to replace all computers throughout the City Show less

• 

  Keller Williams Preferred Realty

  Jun 2019 - now

  Real Estate Broker
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  Durham County Government

  Sept 2019 - now

  Promoted to Senior IT Project Manager

  • Manager Project Management Office

    Jul 2024 - now

  • Senior Information Technology Project Manager

    Feb 2022 - Jul 2024

  • Information Technology Project Manager

    Sept 2019 - Feb 2022