Saran Bilu Ks

Experience

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  Holiday Group

  Oct 2009 - Dec 2012

  BARTENDER

  • Interact with customers, take orders, assess customers’ needs and preferences and make recommendations.• Doing daily base inventory of beverages and maintain log book entries.• Restock and replenish bar inventory and supplies.• Stay guest focused and nurture an excellent guest experience.• Comply with all food and beverage regulations• Supervising the junior colleagues in the responsibilities for set-up, mixing of drinks, service and cleanup for catering bar functions.• Identifying and receiving beverage supplies from the store. Show less

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  Ocean Basket

  Jan 2013 - Oct 2015

  SENIOR WAITER

  Deliver outstanding customer service.• Anticipate; respond to customer and store needs by constantly observing and evaluating environment, customers and queues.• Give continuous feedback and information to manager so that team can respond to all situations.• Deliver excellent customer service with “customer comes first” attitude.• Provide quality beverage and food products to the customers adhering to all recipes and preparation.Ensure operational policies and procedures adhered to all times.• Implement store operations during schedule shifts.• Organize opening and closing duties as assigned.• Follow cash handling, loss prevention procedures, safety, and security of colleagues and customers as per company policies.• Maintain clean and organized workplace.Lead & motivate team through understanding & development in a positive way.• Assist new colleagues by providing training.• Create a positive learning environment providing clear, timely, motivational and respectful coaching working as a team. Show less

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  Emirates

  Dec 2015 - now

  CUSTOMER SERVICE AGENT (MARHABA, DNATA)

  Customer service agent • Responsible for the task to MEET and ASSIST in professional manner to all PROFILES of passenger throughout the Dubai international airport from arrival to departure and also via back. • Taking the entire task in high responsible manner and giving both the customer and the MARHABA a brand image of the Emirates group.• Challenge all difficult tasks on shoulder to provide them a excellent level of customer service.• Responsible for handling different AIRLINE Hand Baggage collection on departure of flight to different sectors.• Responsible for generating revenue for the AIRLINE on excesses baggage. Show less